We're looking for a flexible and self-driven Product Specialist /Solutions Engineer to join our team with a focus on the support of pre-sale demos of CoCounsel and CoCounsel Drafting in addition to Westlaw Precision.

Additional responsibilities may include support of specialty products. Specialists ensure proper onboarding, growth, retention, and customer satisfaction of our suite of legal drafting products, Document Intelligence, Drafting Assistant, Practical Law Clause Finder, and HighQ. Support focus may be adjusted based on new product releases and business needs.

You'll leverage your legal expertise in these products to provide effective pre-sale and post-sale support, deliver needs-based training, and guide customers in integrating the products into their workflows. Your success will be measured by customer satisfaction and product adoption.

About the Role:

In this opportunity as a Product Specialist, you will:

• Support customers at all points in the customer lifecycle including pre-sale, rollouts and mid-contract upgrades

• Drive product adoption and revenue retention through needs-based training and guidance

• Design trainings targeted to the user level (paralegal, attorney, support)

• Respond to incoming customer requests in a timely and effective manner

• Stay up to date with product releases and changes to ensure accurate and current guidance

• Collaborate with internal teams to identify and address customer needs and challenges

• Proactively reach out to customers to drive ongoing engagement and satisfaction

• Meet or exceed designated activity goals while driving revenue growth of assigned products

• Remain flexible and adaptable to changing priorities and product focus areas

• Proactively spot and correct any issues that could affect customer satisfaction or retention

About You:

You are a fit for the role of Product Specialist if you have:

• JD (Juris Doctor) Required

• Proven experience in customer-facing roles, preferably in the legal technology industry

• Demonstrated ability to deliver effective product training and demonstrations.

• Credible, engaging presentation skill in delivery of training via remote training technology

• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers

• Familiarity with Thomson Reuters Drafting Assistant, Document Intelligence, and/or CoCounsel is a plus

• Flexibility and adaptability to changing priorities and product focus areas

• Excellent organizational and time management skills

• Ability to work collaboratively with internal teams to drive customer success

• Strong attention to detail and commitment to providing accurate and up-to-date guidance

• Experience tracking and reporting on key performance indicators

• Experienced with remote training technology not limited to MS Teams, WebEx, Webcast, remote access

• Ability to travel to customer locations if needed

• Strong telephone and in-person communication and presentation skills

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $72,100 - $133,900. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This job posting will close .

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.