The opportunity

We are seeking a motivated and talented Lead Data Scientist to join our Regional Advanced Analytics team. The Lead Data Scientist is responsible for leading Regional and BU level analytics solution development to support the Underwriting and Claim initiatives with a focus on:-

• Leveraging data and advanced analytics techniques based on in-depth understanding of insurance business

• Building Underwriting solutions both in-house and partner with reinsurers / vendors for risk evaluation and STP / streamlining purpose, by means of AI/ML models and data driven underwriting rules optimization.

• Building Claim solutions especially for automated adjudication (STP) and Fraud, Waste, Abuse (FWA) detection, as well as for data-driven claim insights generation and claim rules optimization

• Transforming analytical insights and solutions into business actions with measurable benefits, and integrating them into workflow process

Responsibilities

• Delivery of machine learning, AA, and AI capabilities focusing on underwriting and claims advanced analytics solutions 

• Management of campaign effectiveness and model maintenance across markets, and cross pollination of best practices 

• Tracking and reporting of VEA; identifying improvement opportunities and additional business initiatives 

• Support analytics data strategy focusing on data optimization/monetization opportunities using internal data, identifying external data sources to enrich Manulife analytics data base, as well as supporting data governance initiatives 

• Lead the development of advanced predictive/ prescriptive models, and other analytical solutions for Asia markets to support the company’s profitable growth 

• Collaborate with global teams and other countries within the region to establish global modelling standard, governance, and a set of umbrella modelling solutions; ensure compliance with Analytics CoE standard to maintain analytics rigor and discipline 

• Establish and maintain regional/global model repository which captures, tracks and dynamically diagnose models-in-use 

• Provide expert guidance to the in-country Analytics team on conducting advanced quantitative analyses/modelling both technically and under the right domain/context 

• Support Banca/digital channel expansion as well as raising sales efficiencies through data/analytics model driven targeting and personalized offer. 

• Recognize market, product and channel specific challenges, innovatively propose the most effective and efficient actions driven by analytics solutions which balances time-to-market with analytics rigor 

• Partner with regional / BU business stakeholders in prioritizing and optimizing activities / decisions driven by analytics solutions, in a customer-centric, need-based context 

• Guide and help the in-country Analytics team to design, develop and draw insights from campaigns – with a focus on the rigor required for analytics model development 

• Institute regional / BU level analytics result tracking / reporting capabilities, and develop / maintain regional best practices in campaign management 

• Liaise with modelling lead to deploy analytical campaigns across all distribution channels, including, but not limited to, Agency, Outbound, Direct and Third Party 

• Develop management reports to track CPM VEA 

• Identify root cause and improvement opportunities in case of underperformance 

• Accelerate early risks and mitigation action points for respective markets 

• Develop next year business plan and targets by collaborating with markets 

How will you create impact?

The role also supports the Chief Analytics Officer in to deliver on the Asia VEA (Value Enabled by Analytics) and developing a robust, revenue generating, world class analytics. 

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• 8+ years of experience in Advanced Analytics, preferably within the retail financial services industry, prior experience in insurance/reinsurance domain is a huge plus 

• Hands-on experience of multivariate analysis, modeling, segmentation and UW/claim analytics using statistical techniques 

• Expert in both concept and building AI/ML models, also in using data mining languages /tools eg, some or all of Python, SAS, R, SQL or equivalents 

• Experience in any big data/ cloud solution of Azure, Hadoop, Hive, Spark etc. is a plus 

• Strong experience in deploying analytics solutions including targeting, test and control development, response tracking and analysis 

• Experience translating complex business problems into analytical requirements and propose actionable solutions based on internal and external best practice. 

• Strong communication and presentation skills. Ability to persuade a wide range of colleagues 

• Ability to lead and build an initiative from scratch and to handle high level of ambiguity 

• Able to maintain strong, productive relationships with stakeholders and external partners 

• Able to work independently as well as a good team player 

• Highly regulated business environment by nature 

• Some analytical solution is difficult to measure the exact financial impact, or right on the path but no immediate big financial impact and how to align stakeholders 

• Data availability and data quality issues in certain markets can always be challenges to build sound analytical solutions 

• Deploying analytical findings require multiple efforts from multiple stakeholders from both regional and local 

• Managing stakeholders with conflicting objectives/priorities 

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.

• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

• Continuous innovation
  We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement