Company Description

Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris.

In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in thirteen countries: Germany, Belgium, Brazil, Canada, United States of America, Mexico, Morocco, Spain, France, Luxembourg, Poland, Portugal and Serbia. Also in 2023, we were certified as a Great Place to Work©.

In Portugal, we partner with over 120 clients and a team of over 500 people, working in projects for industries as diverse as banking, insurance, transportation, aviation, energy, and telecom.

Headquarters of the Nearshore IT center, Alter Solutions Portugal has a dedicated team of around 30 specialized professionals, integrated into projects with several internationally renowned clients.

Job Description

What you will need to do:

• Conduct activities in the areas of UX Research and Service Experience Management, applying the client IT UX framework in the client IT Data&AI services and tools, in its Project and Service lifecycle;
• Collaboration with Data&AI Value Center Management and Service Teams, as well as with other User Experience teams, across the client businesses and regions, aiming to understand the end-to-end value chain (IT service End-User), collecting feedback and input from and towards the end users;
• Define deployment strategies for IT project & service roll out (creating awareness, informing, engaging and enabling client end-users);
• Focus on IT Customer and User Satisfaction:
  • Measurement and establishment of regular reporting of all user related activities;
  • Follow-up with service owners from the client IT
• Conduct activities in the areas of User Experience management:
  • Design Thinking / Focus group sessions with end users
  • Compiling feedback and incorporate it in IT UX offer, but also in IT Service Design
• Benchmarking (finding latest trends in IT) and create a network across the client companies

What you will need to have:

• Minimum 2 years of experience
• Strategic and out-of-the-box thinking
• Good understanding of Data and AI, with experience in UX research and design in these area
• Ability to work effectively across a global multicultural and multilingual team
• Ability to communicate effectively to all end-user levels as well as top management 
• Native-speaker level command of English with excellent presentation and writing and skills.
• Hybrid model (2 day at the office in Lisbon)