Job Title

Amadeus. It's how travel works better.

We are a team of 16,000 professionals and 150 nationalities, working together to transform travel. We make the experience of travel better for everyone, everywhere by inspiring innovation, partnerships and responsibility to people, places, and planet.

Working with us in Nice, France

This office is exceptionally multicultural, with more than 4000 people of around 97 nationalities working together. To get the best from our people we have created a work environment that promotes innovative ways of working and a better work-life balance.

Go Explore. Go Together. Make a difference.

Role Overview

We are seeking a motivated AI-focused intern to improve the processing of Incident or Problem records by developing an AI-driven solution. You will design and implement AI agents to automate ticket classification, enhance search functionality, and improve automated responses.

Key Responsibilities

During this internship, you will:

• Develop an AI agent to streamline the process of incident and problem management.
• Implement automatic analysis and classification, where AI extracts key information and categorizes incoming tickets.
• Build a knowledge agent to search internal databases for previously resolved issues.
• Enhance search functionality by combining keyword and context-based searches for accurate results.
• Integrate machine learning capabilities to improve system accuracy and continuously enrich the knowledge base.
• Automate response generation, allowing AI to suggest solutions and update the knowledge base.

Desired Profile

• Currently pursuing a degree in Computer Science or related fields.
• Passion for AI, LLMs, and software development.
• Experience or familiarity with Python, Angular, AI models, and Learning Management Systems (LMS).
• Strong analytical and problem-solving skills.
• Ability to work independently and collaboratively in a multicultural environment.
• Fluent in English (spoken and written).

What We Offer

• Join a top 10 global software company known for growth and innovation.
• Impact millions of travelers with complex problem-solving.
• Enhance your skills and innovate with leading IT experts.
• Be part of a strong multicultural team and improve your English-speaking skills.
• Connect with a community of 200+ international students for networking and collaboration.
• Receive a transportation allowance for a smoother commute.
• Access ski resorts, spas, gym memberships, concerts, and more through our “company committee” activities (CSE).
• Benefit from diverse sports facilities to maintain an active lifestyle.
• Receive comprehensive relocation support for our Nice offices (for students outside the 06/83 area).
• Embrace this chance to elevate your career, broaden your horizons, and join a community where your work truly makes a difference.

Application Process

If your application meets the essential criteria, your profile will be shared with our hiring managers, who will be the next to reach out to you.

Amadeus is committed to inclusivity and accessibility. Please inform us of any specific requirements you may have so we can arrange the necessary accommodations to support your application process. Apply now and be part of our journey to make travel work better!

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

Amadeus endeavors to make https://jobs.amadeus.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process for Amadeus France, please contact us at accommodations.france@amadeus.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.