Join us to work on the future of work: your next adventure awaits! We’re looking for a sharp and curious AI Quality Analyst Intern to help us scale smarter and faster. In this role, you’ll dive into one of the most strategic parts of our business: ensuring the quality of the data that fuels our AI systems.You’ll work closely with our product, engineering, and operations teams to analyze real user interactions, primarily audio call, and help us refine the accuracy, consistency, and reliability of our AI-driven decision-making tools. Your feedback will directly improve how we understand candidates, assess interactions, and scale hiring across multiple markets. This is not a passive internship. It's a front-row seat to one of the most transformative areas in tech.
Responsibilities
Listen to and evaluate real candidate calls to assess clarity, tone, structure, and quality of interactions
Identify patterns and inconsistencies in call data, flagging issues that could affect AI performance
Provide structured feedback that improves both human processes and machine learning outputs
Help build scalable guidelines for quality assurance across voice and text data
We're looking for
A highly detail-oriented listener with strong critical thinking skills
Someone studying or recently graduated in Linguistics, Psychology, Data Science, Communication, or a related field
Curious about AI, natural language processing, and the intersection of people and data
Comfortable working with large sets of qualitative data and extracting meaningful insights
Fluent in English (C1+). Other European languages are a BIG plus.
Bonus: experience with transcription, annotation, or customer service quality assessment
What we’re aboutAt Job&Talent, we're revolutionising the employment market globally. Our mission is simple and clear. We’re empowering the people who do essential work - from delivery drivers and warehouse workers, to cooks and cleaners - to get work and get paid on their terms. We match these people with companies we’ve verified through our powerful tech platform. Apps, AI, web-based tools, innovative matching solutions and more. We create seriously smart technology, made for humans, by humans. And the numbers show we're doing things right. 340,000 people got work with over 2,500 companies globally last year, with clients spanning industries from logistics to retail, hospitality and more. We generated €1.9 billion in revenue in 2022. And we’re grateful to our top tier investors at Atomico, Kinnevik and Softbank. We're headquartered in sunny Madrid, but we're a remote-first company operating in 10 countries across Europe, the United States and Latin America. But there’s a missing piece. You. Join our communityIf you’re looking for a company that values innovation, high standards and data, you’ve found it. We’re also good listeners, because everyone’s voice is heard at Job&Talent. These values help us make good decisions and keep momentum. That’s how we operate. Standard. When it comes to our people, we’re all uniquely different. And it’s that difference that makes us stronger. We encourage everyone to bring their true selves to work. Being real and empathic means we can build better products, services and workplaces for our workers and our clients. And dare we say it, we think that makes us all happier humans. What’s in it for youWe're building the world’s leading digital marketplace for essential work. You’ll hear 10x experience, AI, technology and human-centred design quite a lot. We strive for that across the entire company, from finance, to supply, to product. Make an impact through extreme ownership of the work you do. You create something and you help drive it forward. At Job&Talent, you’ll make an impact across borders with cross-functional teams, wherever you are. Be rewarded financially. It’s ingrained into our company philosophy. We offer our employees competitive salaries and benefits. Our Talent team can tell you a lot more about the perks in your region. Grow professionally by doing, not just watching or talking. We’re completely hands-on and we’re bootstrappers, making the most of our resources. And don’t be surprised to find yourself on a call with one of our founders. They like the details as much as the big picture. Proud to champion equalityAt Job&Talent we value diversity and we're an Equal Opportunities employer. We welcome applications from all suitably qualified people regardless of national origin, race, disability, religious beliefs or sexual orientation. Come join us. We look forward to your application.
