YOUR MISSION:

As Director of Product for Conversational AI, you will oversee the product development for our AI-powered conversational products. In this leadership role you will work with several product development teams, leading a team of product managers, and drive various products to success in an exciting market and technology environment. You set the strategic direction, help teams define their execution and are part of the product leadership team. You will bring your deep experience in product management, user experience design, a thorough understanding of AI technology and experience working with Enterprise customers to build out Parloa’s leadership position in customer service automation.

IN THIS ROLE YOU WILL:

• Drive real consumer impact: Discover, develop and implement AI-driven solutions that increase the effectiveness and quality of customer service globally. Think big and drive positive improvements for millions of customer service interactions through the  technology you and your team are building.
• Lead Product Strategy: Establish and communicate the strategic vision for conversational AI product suite. This includes co-defining the product vision with tech leadership, setting the strategic direction, and developing a clear roadmap for achieving goals.
• Empower & Manage  Product Teams: Empower and direct a team of product managers, fostering an environment of innovation and high performance.
• Drive Execution: Translate strategic goals into actionable plans and roadmaps, ensuring timely delivery of product features that meet market needs.
• Enhance User Experience: Work closely with UX teams to design and refine product interfaces that enhance user interactions and satisfaction.
• Engage Many Stakeholders: Collaborate with various internal teams, external partners that are crucial for sales and implementation success and enterprise customers to build an amazing product that fulfills their needs
• Metrics and Analytics: Establish a data-driven approach to product development, leveraging analytics to measure success and identify areas for improvement.

WHAT YOU BRING TO THE TABLE:

• Experience: 10+ years of experience in product management at leading or high-growth tech companies, 3+ years experience leading high-performing product teams and bringing innovative solutions to market is essential.
• AI Experience: you bring 2+ years experience with AI products or AI-related products (e.g. machine learning, data-driven products, …), ideally within the Conversational AI/LLM or software for customer service industry. 
• Product Leadership: Adept at managing complex product roadmaps and leading cross-functional teams (engineering, design, UX, data science) through the entire product development lifecycle – from ideation to execution and launch. You have a proven ability to prioritize effectively, manage multiple workstreams simultaneously, and ensure on-time delivery to achieve ambitious product goals.
• Team Catalyst: You are an inspiring leader with the ability to motivate and empower a high-performing team. You foster a culture of innovation and collaboration, with positive impact across the entire tech team. 
• Ability To Learn & Adapt Rapidly: you are skilled at building products in a rapidly developing environment which you can apply effectively to “AI/LLM” and “customer service automation” which is a fast-moving market and technology landscape
• Excellent Communication & Stakeholder Management: Ability to articulate complex product details and strategic value propositions to diverse audiences. You effectively manage complex stakeholder relationships in an Enterprise environment.
• Language Skills: Fluency in English (written and verbal) is required. Additional language proficiency in German is a plus, but not required.

WHAT'S IN IT FOR YOU?

• Be part of a dynamic, driven team of +20 nationalities with flat hierarchies and collaborative company culture.  
• Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.
• Attractive compensation package.
• Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
• Flexible working hours, 28 vacation days and workation opportunities.
• Enjoy unlimited access to a variety of fitness, yoga, and leisure activities via Wellpass.
• Leverage exclusive offers with our corporate benefits portal, giving you access to compelling deals from leading brands.
• Regular team events, game nights, and other social activities.
• And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks.
• Is something missing here? Reach out and let's talk about what else you need for your ideal next growth opportunity.

Your recruiting process at Parloa:

Recruiter video call → Meet your manager → Challenge Task→ Meeting the team → Founder interview

Why Parloa? 

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.