Job Description

Purpose of the role

To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. 

Accountabilities

• Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping.
• Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience.
• Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products.
• Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development.
• Compliance to accessibility standards and guidelines to provide an inclusive experience for all users.
• Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products.
• Gathering and analysis of data from a wide range of sources to create in-depth insights into customer’s needs or pain-points to aid business understanding of the customer experience.

Vice President Expectations

• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as an AI Conversational Designer at Barclays where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.

Are you ready to lead a team at the forefront of Gen AI innovation? We're on the hunt for a 'customer obsessed' and forward-thinking Conversational Designer to helm our Conversational Assistant & AI function within the Digital Customer Experience team.

This isn't just any job — it's a journey where you will be required to help shape and guide our organization! Imagine shaping the next generation of Gen AI-powered conversational solutions that redefine how we operate and overhaul the service we provide to millions of our customers and clients.

You'll get to channel your visionary leadership, share your knowledge, develop our people, and drive our strategic agenda to create a vibrant, dynamic environment where creativity and cutting-edge technology come together and thrive. You'll also be collaborating with cross-functional teams to craft groundbreaking AI solutions and help set new standards. If you're excited by this challenge, speak to us!

To be successful as an AI Conversational Designer you should have experience with:

• Extensive experience in Conversation design
• Cross functional communication and Influence
• Leadership skills

Other highly valued skills include:

• Advanced NLP knowledge
• Data driven decision making
• Conversational AI product vision (Search and Virtual Assistant integration)

This role will be based out of our Northampton campus