About Brook Inc

Brook Health is a digital health company. Brook offers a set of products and services extending health-care-management beyond the walls of doctors’ offices and into people’s homes and their day-to-day lives. Brook provides people who are living with chronic conditions a highly personalized high-touch support via a smartphone app offering AI tools, data collection through connected devices, and real-time access to health coaches to make smart, daily decisions and to build healthy habits to achieve their long-term health goals. Brook also offers a CDC-approved preventative program for people who are at high risk for diabetes. For primary care providers, Brook offers SaaS tools for continuous remote monitoring, providing insights into their patient’s health needs, enabling a new model of care, and early preventative interventions with our own care delivery team resulting in better health outcomes.

Brook offers a dynamic work experience with team members in multiple time zones. We have a fast-paced, user-centric, high-expectation, constantly-improving-ourselves type of culture. Our goal is to change the approach to pre-condition and chronic condition care management, to use technology to support health-care providers in improving patients’ health outcomes.

Job Overview: 

We’re looking for a Director of Healthcare Product Management for Care Management to lead the development and growth of Brook’s core platform for Remote Care. This role focuses on enhancing Brook’s products and services to better support chronic condition management. Ideal candidates have hands-on experience with healthcare software systems like EHRs, care delivery, practice management tools, billing systems, or revenue cycle management systems.

You’ll collaborate with engineering, product teams, and stakeholders to build core platform features that support internal and external applications. This includes working closely with Product Analytics, Design, and other teams to ensure a seamless experience for users across platforms.

This role involves direct interaction with users, from patients to healthcare administrators, to understand their needs. You’ll define and deliver platform services that bridge the gap between business objectives and technical requirements, ensuring solutions meet real-world challenges.

Our Platform team is key to solving company-wide challenges. By analyzing data from product analytics, customer feedback, and marketing, the team identifies opportunities to improve the user experience for providers and patients alike. Your work will simplify and enhance these interactions, making Brook’s platforms intuitive and impactful.

This is an opportunity to shape the future of remote care in a fast-growing digital health company. You’ll play a crucial role in advancing how chronic conditions are managed. This role reports to the Chief Product Officer.

Key Responsibilities:

Strategic Product Leadership:

• Define and execute the product vision and strategy for digital health platforms aimed at managing chronic conditions, aligning with the broader goals of the healthcare ecosystem
• Lead the development and refinement of product roadmaps, prioritizing features and functionalities that address the needs of providers and patients
• Play a leadership and mentoring role within the overall product management team by lending your knowledge and experience to teach others what you know
• Design and implement new product ways of working utilizing the best AI tools available

Ecosystem Integration:

• Develop integration strategies and playbooks for our digital health platform with key components of the primary care health ecosystem such as EHRs, practice management systems, and billing and revenue cycle management systems

Data Analytics and Insights:

• Utilize data analytics to generate insights into platform usage patterns and support Brook’s health outcome objectives
• Leverage predictive analytics and machine learning to enhance personalized care plans and decision support tools within the platform

Stakeholder Collaboration and Management:

• Communicate and collaborate across Product, Engineering, Sales, Partner Success and external partners to ensure the platform meets clinical needs and integrates effectively with the healthcare ecosystem
• Manage relationships with third-party vendors and partners to enhance platform capabilities and extend its reach within the primary care ecosystem
• Be the voice of product decisions within the organization
• Show strong negotiation & logical-reasoning to ensure making the right tradeoffs for optimal prioritization
• Confidently share your knowledge & experience with Product Management team members and other stakeholders to drive portfolio and product strategy

Market and Competitive Analysis:

• Conduct ongoing analysis of the healthcare technology market and competitive landscape to identify trends, opportunities, and threats
• Adjust product strategy and development priorities based on market dynamics and the evolving needs of the healthcare sector

Operational Excellence:

• Serve as Product Owner for scrum teams covering assigned product area
• Oversee the agile development process, working closely with engineering teams to ensure timely and coordinated delivery of platform features and functionalities
• Implement key performance indicators (KPIs) to measure platform success, user engagement, and clinical impact, using these metrics to inform product iteration and enhancements

Qualifications

• Bachelor's degree and 7+ years of product management experience bringing consumer-facing healthcare or related technology products and experiences to market, ideally through SaaS applications and health devices is required
• 2+ years experience working with external customers and partners
• Prior experience with at least 2 different types of products, B2B2C or B2B a plus
• Prior experience with working on healthcare/healthcare interoperability (integrations/HL7/CCDs/Interface Engines) is a huge plus
• Excellent product judgment with the ability to prioritize competing opportunities, balance feedback from users with the business needs of the company, and make the right decisions
• Exceptional verbal and written communicator and are able to explain tradeoffs and hard decisions from the point of view of various audiences.
• Demonstrated success at driving results in a fast-paced, swiftly-changing environment and managing simultaneously competing priorities with team members in multiple locations. Comfortable with uncertainty and have the ability to bring a steadying hand to a team moving extremely quickly.
• Believe deeply in the need for transparency and promote trust and empowerment through open access to information.

Working at Brook

• Fast-paced environment – Brook operates in two of the fastest changing industries in America – Healthcare and Technology. We move quickly to design tools and protocols based on customer and industry feedback. Thriving in an environment of change and continuous improvement is a core competency for all members of our team.
• Dynamic roles - We are a small and tight-knit team enthusiastically tackling difficult problems in an entrenched industry. All team members are expected to contribute to company protocols, provide product feedback and to generally think critically about our processes and care model.
• High expectations - We have big goals for the future. We expect dedication and positive collaboration from all our team to achieve them.

Benefits & Perks:

• Comprehensive health insurance
• Dental/vision insurance
• Disability and life insurance
• Unlimited PTO
• Home Office Stipend

This position is not eligible for relocation or visa sponsorship. Candidates must live within a commuting distance from the office. This is a hybrid role, 3 days per week onsite in Seattle, and 2 days remote.

Brook Inc is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. Brook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, marital status, age, non-disqualifying physical or mental disability, national origin or ethnic origin, military service status, citizenship or any other protected characteristic covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.