We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing  

The Director, Enterprise Digital & AI Strategy will be accountable for driving key digital and AI strategic initiatives, shaping up ideal state digital capabilities for the enterprise in partnership with CIBC’s business units and functional areas. You will influence our digital future and ensure that the enterprise digital & AI enablement team is delivering growth for the bank while creating digital capabilities that ensure smart capital deployment. You will work in a highly collaborative mandate with exposure across the bank and will require strong thought leadership, strategic decision-making, and proactive stakeholder management. You will influence our digital future for capabilities like Artificial Intelligence (amongst others) and ensure that the enterprise digital team is delivering growth for the bank while creating digital capabilities that ensure smart capital deployment. You will lead cross-functional efforts with an objective to implement highly complex strategic digital and AI transformation and integration activities to drive increased profitability, productivity and client experience. You will partner closely with business leaders in pipeline management and manage the lifecycle of exploring/testing solutions that will ultimately become CIBC’s core digital and AI capabilities and services. The role also requires ongoing contributions towards our digital strategy and vision. The focus of this role will be flexible to meet the needs of our evolving digital strategy as the industry changes and our needs evolve. 

At CIBC, we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed during your interview. 

How you'll succeed 

• Lead key strategic digital and AI assessments and programs – Own key initiatives including the development of ideal state, creating assessments on bridging existing gaps, and delivering robust business cases for proposed strategic direction. 

• Enable the enterprise digital and AI enablement business – Ensure success and ongoing transparency across the enterprise by leading roadshows; and owning KPIs, success metrics, and reporting for the enterprise digital team. 

• Relationships across enterprise – Leverage a one-team approach to identify and prioritize digital programs that drive profitable revenue growth, adoption and usage of capabilities to support enterprise needs. Effectively consult and collaborate with key partners and stakeholders across CIBC to create transparency and visibility to ensure alignment and clarity across the board. 

• Influence our future – Build expertise in digital capabilities and create alignment across the enterprise to advance exploration. Be a thought leader in transformation initiatives to optimize CIBC’s capability, efficiency and effectiveness. 

• Enable new opportunities and our future – Assess market and emerging digital opportunities for increased revenue growth and enhanced client experiences, and stay relevant in advances within digital banking. Design and deliver robust business cases for proposed strategic direction and associated initiatives. Solicit feedback formally and informally from stakeholders and all lines of business to ensure ongoing leadership strength and momentum. 

• People and culture leadership – Provide leadership, motivation, coaching, training and developmental opportunities to ensure employees can perform at necessary professional standards. 

• Deliver with speed – You can manage multiple priorities at the same time and iterate effectively, with minimal oversight. You understand and support agile, innovative thinking and ensure we’re delivering on time, within scope, and budget, and are future-proofed. 

Who you are 

• You can demonstrate 8+ years experience in the development of digital and AI strategies (mobile/online) with a focus on innovation, client experience, operational efficiency, transformation, revenue generation, and developing business cases and business requirements. You have comprehensive knowledge of digital practices and principles to analyze and interpret complex concepts and apply these in creative ways. It is an asset if you have experience in Enterprise Channels, Enterprise Digital or Contact Center. 

• You can demonstrate experience in leading complex programs and mandates with a focus on innovation, client experience, transformation, revenue generation, and developing business cases and business requirements. 

• You’re driven by collective success. You establish productive relationships with leaders, departments and partners across the organization and externally. 

• You are influential. You have advanced influential/negotiation skills, sufficient to recognize and respond to underlying concerns of multiple interests and to lead/shape the decision making process in situations that involve complexity and ambiguity. 

• You enjoy uncertainty and ambiguity. You understand that to innovate you must be comfortable deciphering what needs to be done next. You develop imaginative solutions and new ways of thinking about situations, problems and opportunities. 

• You're Tech savvy. You seek out innovative solutions and embrace evolving technologies. You easily adapt to new tools and trends. 

• You are a bold and accountable leader. You're passionate about developing and coaching to bring out the best in people. You promote a culture of openness and collaboration. 

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability. 

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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