YOUR MISSION:

As a Data Scientist (f/m/d)*, you will evaluate and improve the performance of our AI Agents. This will involve developing evaluation tasks for agent behaviour, fine-tuning foundation models, researching and prototyping new AI Agent features and frameworks, and investigating issues affecting our customers. You’ll develop a deep understanding of the behaviour of our models and AI Agents. You’ll work directly with product engineering and sales teams, leading by example on evaluating and improving our product - from testing new AI system optimisation frameworks to fine-tuning STT models on new languages and accents.

You’ll join the AI & Data Science Team, a collaborative group of Machine Learning Engineers and Data Scientists that own Parloa’s ML Evaluation Platform and the machine learning models that power our product. The team is responsible for keeping Parloa at the forefront of research and development of Generative AI and AI Agent based products.

IN THIS ROLE YOU WILL:

• Take ownership of data science and machine learning projects that help us improve our generative AI product suite
• Develop and evaluate production Agentic AI systems for real customer use cases
• Directly support and collaborate with product engineering and sales, analyzing the performance of our AI products and prototyping new features
• Evaluate and train or fine-tune a variety of models, including LLMs, intent classification, STT, and TTS models
• Execute Machine Learning research and development projects end-to-end, rapidly turning new ideas into customer facing features

Our Tech stack (AI & Data): Python, OpenAI, LangGraph, SQL, Microsoft Azure, Kubernetes, Terraform, Docker, MongoDB, MySQL, Redis, Eventhubs (Kafka), PostHog, Databricks, DeltaLiveTables, Preset

WHAT YOU BRING TO THE TABLE:

• 3+ years of experience as a Data Scientist
• Experience developing and owning production ML models and systems. Experience with LLMs, NLP, or information retrieval is a strong plus
• Proficiency in Python and experience with using using Python in production
• Experience working with big data technologies (e.g. Spark) and using ML Ops platforms (e.g. MLFlow)
• Experience in leading small-sized technical projects (1-2 months roadmap)
• Strong spoken and written communication skills in English

WHAT'S IN IT FOR YOU?

• Be part of a dynamic, driven team of +40 nationalities with flat hierarchies and a collaborative company culture  
• Flexible office policy - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office 
• Attractive compensation package 
• Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth
• Flexible working hours, 28 vacation days and workation opportunities
• Enjoy unlimited access to a variety of fitness, yoga, and leisure activities via Wellpass or Urban Sport Club.
• We cover the cost of a monthly Deutschland train ticket. 
• Leverage exclusive offers with our corporate benefits portal, giving you access to compelling deals from leading brands.
• Regular team events, game nights, and other social activities
• And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
• Is something missing here? Reach out and let's talk about what else you need for your ideal next growth opportunity

Your recruiting process at Parloa:

Recruiter video call → Hiring Manager Interview → Technical Stage 1 (Data Science Coding Session) → Technical Stage 2 (Machine Learning Case Study) → Meeting the team

Why Parloa? 

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.