DUTIES & RESPONSIBILITIES:

Area of Focus:  This position will join the existing service analytics team and will primarily work within the team to create, design, develop, test, maintain and support data analytics and business intelligence solutions. 

Core Job Requirements and Skills:

1. Bachelor’s degree from an accredited college or university in information technology or a directly related field.
2. Collect data from existing legacy sources as well as new data sources including Oracle EBS and cloud platforms
   1. Strong knowledge and experience of relational databases and SQL
   2. Experience with Microsoft BI Stack & PowerBI
   3. Programming knowledge (.NET, Python, C#, JavaScript etc)
   4. Strong knowledge of MS SharePoint and Office Suites 
   5. Familiarity with Oracle eBusiness Suite
3. 5+ years business domain experience.      Must have experience across several relevant business domains in the utilization of critical thinking skills to conceptualize complex business problems and their solutions using large scale business data sets. 
4. Create reports and analysis for a variety of business departments within service operations
5. Design, develop and support Interfaces from and to various business and enterprise applications. 
6. Identify valuable data sources and automate collection processes. 
7. Produce accurate analyses and/or hypotheses testing by applying algorithms to large structured as well as unstructured datasets.
8. Understand key paths, patterns and customer behaviors leading to desired as well as undesired business outcomes; perform deep data analysis to understand root causes and develop business strategies to solve for problem areas.
9. Technical skills:
10. Experience with Microsoft SQL Server Development

General Responsibilities:

1. Provide reporting and analytical solutions to support data-driven decision making for upper management.
2. Develop, maintain and enhance Business Intelligence Solutions and Analytics Dashboards using Database Systems, Data Warehouses, Microsoft , Oracle and other systems and platforms as required
3. Design, develop and support Workflow-Enabled Custom Business Solutions.
4. Support and Troubleshoot Enterprise and Custom BI Systems, Solutions and Analytics Platforms.
5. Evaluate and improve existing BI systems.
6. Collaborate with teams to integrate systems.
7. Develop and update technical documentation.
8. Learn and use current, best-of-breed computing tools for delivering solutions.
9. Identify, recommend, and prioritize new solutions and applications in conjunction with business requirements
10. Conduct research and attend training for current and emerging business intelligence technologies in support of reporting needs

KNOWLEDGE, SKILLS & ABILITIES:

1. Excellent training, facilitation, and presentation skills will solid oral and written communication capabilities.  Polished interpersonal skills.
2. Strong analytical/problem solving skills.
3. High degree of customer sensitivity/acumen.
4. Strong interpersonal capabilities and ability to work cross-functionally with other leaders on sensitive and/or emotional issues.
5. Ability to interact with all levels within the organization and a matrix management environment.
6. Work with minimal supervision.
7. Ability to understand customer/client issues and creatively apply solutions to real-world issues with world-class results.
8. Planning, time management and organizational skills.
9. Use goals to guide actions and create detailed action plans; manage multiple projects.
10. Ability to foster cross-team learning and team building skills
11. Execution oriented, with a strong sense of urgency around tangible results
12. Ability to stay objective and fair when dealing with sensitive situations.
13. Ability to assume role of authority as necessary; advocate new ideas, even when risk is involved; delegate responsibilities and empower teams to make decisions: provide constructive feedback to others.
14. Ability to apply systems thinking to generate solutions; focus on process rather than isolated events.  Use tools to define problems; be systematic in identifying problem areas and opportunities.
15. Detailed oriented and ability to handle multiple requests/situations in a timely manner.
16. Ability to train and educate others throughout levels in the organization.

WORKING CONDITIONS:

1.  Requires ability to maintain overall productivity in an interruption-driven environment

1. Travel as required 5% (domestic & international)