Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

Years of Experience: Candidates with 8+ years of hands on experience
Required Skills:

• Familiarity with the contact center architecture domain, conversational design & implementation and industry-specific challenges

• Understanding of conversational (chats, emails and calls) data and its preprocessing (including feature engineering if required) to train Conversational AI systems.

• Strong problem-solving and analytical skills to troubleshoot and optimize conversational AI systems.

• Proficiency in using frameworks like Dialogflow, Rasa, Amazon Lex, IBM Watson, or Microsoft LUIS. 

• Understanding of language models and techniques for improving intent recognition and entity extraction

• Understanding and experience on cloud platforms (e.g., AWS, Azure, Google Cloud, Omilia Cloud Platform, Kore.ai, OneReach.ai, NICE, Salesforce, etc.) and their services for building Conversational AI solutions for clients

• Expertise in Python or PySpark. R and JavaScript framework.

• Experience with RESTful APIs, webhooks, and integrating chatbots with other systems (CRM, databases, etc.).

• Understanding of serverless computing for building scalable and efficient conversational systems

• Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.

• Proven track record of successfully delivering conversational AI projects on time and within budget.

• Familiarity with Agile development methodologies and version control systems.

• Ability to stay updated with the latest advancements and trends in conversational AI technologies.

• Strong strategic thinking and ability to align conversational AI initiatives with business goals.

• Excellent project management skills to prioritize tasks, manage resources, and ensure project success.

• Knowledge of regulatory and compliance requirements related to conversational AI applications

• Experience in the telecom industry or a similar field

• Familiarity with customer service operations and CRM systems 

• Certifications in cloud solution architectures, project management, or related areas like AWS Solution Architect - Professional , Google Cloud Architect - Professional 

Nice to Have:  

• Familiarity with realtime streaming technologies, network and data security implications and methods.

• Understanding of NoSQL databases (e.g., MongoDB, Cassandra, DynamoDB) for handling unstructured and semi-structured data. 

● Good analytical & problem-solving skills

● Good communication and presentation skills

Education (if blank, degree and/or field of study not specified)

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date