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About Carrier

At Carrier we make modern life possible by delivering innovative and sustainable ground-breaking systems and services that matter for people and our planet. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. This is why we come to work every day. And we do it The Carrier Way.

Join us and we can make a difference together.

About the role

• In this temporary role (9 months), you will join a fast-paced Human Resources team serving over 22,000 employees, managers, and HR colleagues for the Europe region.
• As a Content Writer, you will focus on creating and improving knowledge articles, ensuring high-quality content for employees, managers, and HR.
• You will work closely with the wider HR community, leveraging AI tools for content creation and staying updated with new technologies.

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

Among the many benefits, Carrier offers Exciting innovative environment, possibility for further development and international career opportunities, high-profile team, daily use of English and other foreign languages, language courses, Competitive remuneration and other benefits (meal vouchers, contribution to life or pension insurance, holidays etc.), Flexible working hours, possibility for home office, personal days off.

Requirements

• University Degree or equivalent experience in Human Resources, Knowledge Management, Communications, Business Administration or a related field.
• >2 years of experience in content creation, copywriting, knowledge management, or a similar role.
• Experience using AI tools for content creation.
• Excellent written communication skills in English, with proficiency in Polish and French being a plus.
• Analytical, organized and logical thinking
• Ability to work independently in a dynamic and fast-paced environment.
• Keen attention to detail and a proactive approach to problem-solving.
• Experience with ServiceNow or similar platforms for knowledge management purposes is a plus.

Responsibilities

• Provide a consistent, timely, accurate and customer-focused HR administration service to key stakeholders and customers, contributing to the HR Ops overall vision and strategy.
• Support the processing of organizational HR information utilizing various HR systems.
• Validate and audit data to ensure data integrity.
• Serve as an employee and customer advocate who specializes in creating a culture focused on exceptional customer service.
• Interpret and ensure compliance to simple and complex policies and procedures. Foster, develop and maintain strong internal and external relationships with key vendors.
• Utilize multiple online systems to research, analyze, troubleshoot issues, complete requests and help resolve employee, manager and HR needs.
• Utilize the case management system to document and escalate inquiries.
• Educate employees on HR services and encourage use of self-service tools.
• Identify opportunities for enhancements, automation and continued self-service.
• Be a subject matter expert for all relevant services, processes and policies.
• Work collaboratively with all areas to ensure targets are met and/or exceeded and company initiatives are supported.
• Responsible for achieving internally-set quality standards and identified goals and metrics.
• Create content or knowledge articles and training tools to include in the external/internal knowledge base and continually share with team and clients.
• Support the onboarding process for the business.
• Special Projects and any other duties assigned by the manager.
• Create, edit, and improve knowledge articles to ensure clarity, relevance, and accuracy.
• Utilize AI tools to enhance content creation and streamline processes.
• Collaborate with HR contributors and subject matter experts to develop and maintain high-quality knowledge resources.
• Implement knowledge management guidelines and standards for creating, updating, and retiring knowledge articles.
• Monitor and report on knowledge content utilization and recommend actions to improve usage.
• Proactively identify gaps in HR information and take actions to resolve them.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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