Bachelor's degree in Science, Technology, Engineering, Math or equivalent practical experience.
4 years of experience coding in a general purpose coding language or in system design, and troubleshooting and advocating for customers' needs, and triaging technical issues.
4 years of experience with 2 of the following: Web Tech, Data, Systems Admin, Machine Learning, AI.
Preferred qualifications:
4 years of experience in technical consulting, supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience with cloud computing (e.g., certifications, internships, coursework, etc.).
About the job
The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
Manage customer problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products, specifically AI/ML products on GCP.
Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Work as part of a team of engineers/consultants that globally ensure 24 hour customer support, including a need to sometimes work non-standard work hours or shifts.
Understand customer issues and advocate for their needs with cross-functional teams, including product and engineering teams, improve the product, drive high-quality production.
Develop an understanding of Google's product technology and underlying architectures by troubleshooting and determining the root cause for customer reported issues, and building tools for faster diagnosis.
Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud. Work as part of a team of engineers/consultants that globally ensure 24 hour customer support, including a need to sometimes work non-standard work hours or shifts.
