We are looking for Business Analyst to enhance operational efficiency and customer satisfaction by identifying and implementing automation opportunities within the Digital Frictionless Customer Journeys and Portals workstream.

• Process Mapping: Analyze and document current processes to identify bottlenecks and areas for improvement

• Automation Opportunities: Propose and validate automation solutions to enhance efficiency in business processing like claims processing, etc.

• Project Design: Plan and design AI automation projects in alignment with the product roadmap.

• Collaboration: Work closely with the AI squad, product manager, and product owners to ensure agile project delivery

• KPI Tracking: Monitor and report on key performance indicators such as savings from automation, customer effort score, and STP%.

• Stakeholder Engagement: Communicate with business units globally to understand their needs and ensure tailored solutions

• Continuous Improvement: Recommend enhancements to existing automation based on performance data and feedback

• Market Research: Stay informed about the latest trends in AI and automation to inform strategic decisions.

What skills and knowledge should you posses

• Analytical Skills: Strong ability to analyze complex processes and data to identify automation opportunities.

• Technical Expertise: Knowledge of AI technologies and tools relevant to automation in insurance.

• Project Management: Experience in managing cross-functional projects in an agile environment

• Communication: Excellent communication skills for effective collaboration with global teams

• Problem-Solving: Innovative thinking with a focus on solutions that address business needs and improve KPIs

• Industry Knowledge: Understanding of the life insurance domain, particularly claims processing and customer service operations

• Adaptability: Ability to adapt to a rapidly changing environment and embrace new technologies.

What can we offer

• Home office, 5 weeks of vacation, and 5 annual well being days

• 3% employer supplemental pension monthly contribution

• Unlimited budget for your education (hard and soft skills, Language courses)

• Meal contribution, Cafeteria program, monthly home office allowance

• Multisport card, partnership with various companies (Makro, Datart, Sony, Electrolux…)

• iPhone, personal Office 365 License, O2 Family discounts

• Volunteering days to support our community

• Employee referral bonuses to encourage the addition of great new people to the team

• Amazing working space near Anděl