Position Overview

We are seeking an enthusiastic and detail-oriented AI Training Specialist to join our team. This role is ideal for someone passionate about AI, with a background in data analysis or technical support, and a strong customer-centric mindset.

Key Responsibilities:

• Analyze the structure and content of various document types to optimize AI training.

• Review data captured by end-users to ensure accuracy and completeness.

• Investigate and troubleshoot AI predictions to improve model performance.

• Assess AI performance and prepare customer-friendly recommendations on annotation practices, workflow improvements, and efficiency gains.

• Evaluate the automation level for specific customers and provide tailored recommendations on how to boost it.

• Collaborate closely with AI research and product teams to identify areas for improving the AI models and overall system.

• Communicate complex AI-related insights and solutions clearly to customers, ensuring they understand how to adjust their processes for better results.

Requirements:

• Minimum 1 year of experience in data analysis or technical customer support for SaaS software – this is a mandatory requirement.

• Highly developed analytical skills – 60% of the job will involve analysis and troubleshooting.

• Strong customer-oriented mindset: you take pride in providing clear, structured communication and going the extra mile to ensure customer satisfaction.

• Excellent communication skills in English (both spoken and written).

• Ability to work independently, handle multiple tasks, and provide clear, actionable insights for both technical and non-technical users.

• Demonstrated interest in AI and machine learning technologies.

• Working knowledge of JSON.

• Basic proficiency in SQL and Python is a plus.

• Exposure to document processing or data annotation workflows is a plus.

What we offer 

• Competitive base salaries and lucrative compensation plans.

• Energy-charged atmosphere of a tech-first AI startup that has great traction towards global success and is already serving customers across four continents, including Fortune 500 companies. Most of our work is still ahead of us – you will be making a huge difference in our growing team.

• A diverse works environment of over 40 nationalities and balanced leadership team.