✍🏽 About Writer
Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by Forbes, Writer empowers hundreds of customers like Accenture, Intuit, L’Oreal, and Vanguard to transform the way they work.
Our all-in-one solution makes it easy to deploy customized AI apps and workflows that accelerate growth, increase productivity, and ensure compliance. Designed to provide enterprise-grade accuracy, security, and efficiency, Writer’s suite of development tools is supported by Palmyra – Writer’s state-of-the-art family of LLMs – alongside our industry-leading graph-based RAG and customizable AI guardrails.
Founded in 2020 with offices in San Francisco, New York City, and London, Writer is backed by strategic investors, including ICONIQ Growth, Insight Partners, WndrCo, Balderton Capital, and Aspect Ventures.
Our team of over 200 employees thinks big and moves fast, and we’re looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work.
📐 About this role
Great writing, for everyone. It’s our vision for Writer, and our customers’ visions for their teams. As a Trainer, you'll play a crucial role in empowering our customers by delivering high-quality training sessions that cover administrative functionalities, style guide adherence, and end-user enablement. Your expertise will help users maximize their proficiency with our platform, ensuring they can leverage Writer’s features to enhance their day-to-day work.
You’ll be reporting to the Manager of the training team and work very closely with our Customer Success and Implemenation Management team to build a top-tier training program.
The ideal candidate will:
Thrive in a cross-functional, distributed team environment
Quickly adapt to new technologies and innovations
Deeply engage with specific industries to grasp their unique needs and provide training for compelling use cases
Find satisfaction in live or digital training sessions in front of hundreds of people from all kinds of industries
🦸🏻♀️ Your responsibilities
Admin Training Sessions: Conduct engaging and informative training sessions for administrators, focusing on platform management, user access control, and analytics
Style Guide Training Sessions: Guide brand owners on how to effectively use and customize the Writer’s style guide to maintain consistency and quality in their content
End-User Training Sessions: Lead comprehensive workshops for end-users, teaching them how to navigate the platform, use various features, and optimize their workflows
Curriculum Development: Continuously improve training materials and presentations based on user feedback and updates in our software
Feedback Collection: Gather and analyze feedback from training participants to enhance the learning experience and adjust training strategies accordingly
Performance Metrics: Monitor and report on the effectiveness of training sessions, aiming to meet or exceed satisfaction and usability targets
⭐️ Is this you?
You're passionate about teaching and have a knack for making complex subjects easily understandable
You thrive in a dynamic environment and are comfortable with adapting to the evolving needs of a diverse user base
You have excellent interpersonal skills and are adept at fostering engaging and productive interactions during training sessions
You love to travel for work
Proactive communication and organizational skills
Intrinsically motivated: You set the highest possible bar for what you do
Proven experience as a trainer, educator, or a similar role, preferably in a tech or software company
Excellent presentation and communication skills, with the ability to convey information clearly, and persuasively
Ability to develop training materials and curricula tailored to different learning styles and objectives
A natural affinity to our values of Connect, challenge, own
A connection to our mission of Great writing for everyone
Curious to learn more about who we are and how we operate? Visit us here
🍩 Benefits & perks
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (12 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Home office setup, cell phone, internet
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
Writer is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to Writer's Global Candidate Privacy Notice.