Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.
With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.
Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!
About the RoleThe Strategy at Attentive team leads both internal and external AI initiatives across the company, driving innovation and alignment with our broader business goals. We work cross-functionally to identify high-impact opportunities where AI can enhance efficiency, decision-making, and user experience.

What You'll Accomplish

• Review, update, and maintain internal documentation that supports AI-driven tools and workflows
• Work cross-functionally with product, operations, and engineering teams to gather accurate and up-to-date information
• Ensure documentation is structured in a way that’s optimized for AI consumption (e.g., clear logic, consistent formatting, minimal ambiguity)
• Track changes, version history, and content coverage across internal systems
• Identify and fill content gaps, and suggest improvements for clarity and usability
• Support onboarding and internal training materials tied to AI tool functionality

Your Expertise

• Strong written communication skills and an eye for detail
• Comfort working in Confluence, Google Docs, or similar platforms
• Interest in AI/automation tools and how they integrate into business processes
• Self-starter who thrives in a fast-paced, evolving environment
• Organized and comfortable managing multiple documentation tracks or sources
• Bonus: Experience with prompt engineering, structured data, or technical writing
• Ability to work in our NYC office

What You'll Gain

• Exposure to the intersection of AI, documentation, and SaaS operations
• Direct collaboration with cross-functional teams at a high-growth company
• Mentorship and skill-building opportunities in content management and AI readiness
• Potential for future opportunities based on performance and interest

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants:- This role will be paid at the rate of $25 per hour and is non-exempt- Our salary ranges are determined by role, level and location
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Attentive Company ValuesDefault to Action - Move swiftly and with purposeBe One Unstoppable Team - Rally as each other’s championsChampion the Customer - Our success is defined by our customers' successAct Like an Owner - Take responsibility for Attentive’s success
Learn more about AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.