Responsibilities

About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop.
As the Moderation Model Strategy Lead, you will be instrumental in developing and enhancing moderation models, leveraging cutting-edge technologies like AI and machine learning.

Responsibilities
- Oversee Large Language Model (LLM) and Labelling Ops teams to enhance moderation efficiency and model accuracy.
- Harness the capabilities of advanced language models to enhance content moderation. Utilize large models to identify potential risk factors swiftly and accurately.
- Implement large models for autonomous handling of routine audit tasks, reducing the need for manual intervention.
- Streamline decision-making processes by leveraging large models, especially for intricate tasks.
- Foster collaboration between domain experts and large models, combining expert judgment to continually enhance model performance and accuracy.
- Drive innovation in content moderation by staying abreast of emerging AI and moderation technologies.
- Define and monitor key performance indicators (KPIs) to assess the effectiveness of large models in content moderation.
- Utilize data-driven insights to make informed decisions and improvements in moderation strategies.
- Collaborate with cross-functional teams to align large model strategies with organizational objectives and communicate effectively with stakeholders.
- Maintain a commitment to ongoing improvement and optimization in content moderation practices.

Qualifications

Minimum Qualifications
- Bachelor's degree or equivalent practical experience.
- Proven track record leading large teams with managerial responsibilities.
- 5+ years of demonstrated experience in moderation model strategies leveraging technologies.
- Experience implementing advanced machine learning models and data-driven strategies.
- Deep understanding of AI, machine learning, and data science concepts.
- Exceptional communication and presentation skills for conveying complex ideas.
- Strong analytical skills to support data-driven decision-making.
- Results-oriented approach to achieving strategic moderation model goals.

Preferred Qualifications:
- Experience in eCommerce or marketplace platforms.
- Track record of driving organizational transformation through efficiency and automation gains.
- Demonstrated capability to develop and execute strategies for moderation model enhancements.
- Commitment to staying updated with the latest advancements in AI and moderation technologies and applying cutting-edge research to improve moderation models.
- Demonstrated ability to foster a collaborative and innovative team culture.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.