at ServiceNow
Full TimeIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
ServiceNow is looking for a Senior Director of AI Ethics and Data Governance, a highly visible and critical role with the responsibility of spearheading the strategic evolution and operationalization of data governance and AI ethics capabilities across the company.
As a key influencer in this leadership role, you will be able to build a unique and world class career at ServiceNow, play a critical role in shaping ServiceNow’s AI Ethics and data governance strategy, ensuring the responsible use of our vast data assets, and governing AI efforts across the company while enabling innovation at scale. You will have the opportunity to partner with senior leaders across diverse business functions for operationalizing AI ethics and data governance policies, standards, and practices.
What you get to do in this role:
· Provide Strategic counsel on Data Governance and AI Governance Models
· Advice the Chief Ethics and Compliance Officer on matters regarding AI & Data Ethics.
· Lead a high-performing team of data governance professionals, fostering a collaborative and results-oriented environment focused on continuous improvement.
· Evolve data governance strategy to align with ServiceNow's business objectives and data ethics principles.
· Collaborate with strategic partners across ServiceNow to understand and advocate for AI Governance, Ethics and Responsibility.to build user trust and ensure compliance with global regulations.
· Foster a culture of data responsibility and compliance within ServiceNow by promoting data literacy and awareness of data governance principles across all levels.
· Champion innovation in data governance practices, identifying and implementing cutting-edge solutions to address emerging data challenges at the enterprise level.
· Offer thought-leadership both internally and externally on data governance best practices and responsible AI principles.
To be successful in this role you have:
· Minimum 15 years of experience in a legal position focusing on data governance, data management, or a related field, with a proven track record of success in leading and scaling data governance programs within complex and large-scale environments OR advanced degree in a related field with 10+ years’ experience.
· Extensive experience designing and implementing governance frameworks.
· Strong understanding of the data ecosystem, including data architectures, infrastructure, governance frameworks, warehousing concepts, quality management, and stewardship practices.
· Proven ability to translate this knowledge into actionable, enterprise-wide data governance strategies that integrate data ethics principles.
· Demonstrated expertise in developing and implementing adaptable and effective data governance frameworks for large, global organizations.
· Expertise in navigating the evolving AI regulatory landscape to develop and implement compliant data governance practices and mitigate risk.
· Proven expertise in developing solutions to enterprise data governance challenges, such as master data management (MDM), data lake governance, and data mesh implementation.
· Exceptional critical thinking and problem management abilities, strong business acumen and excellent business judgment; must be able to work independently, manage multiple priorities, and pivot between responsibilities in a fast-paced, high-growth environment.
· The ability to distill complex issues clearly and communicate well both one-on-one and in groups, and in internal and external contexts.
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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