The Workspace Services Technician is responsible for providing on-site support and operational assistance to personnel, ensuring the efficient management of IT assets and end-user support services. This role requires technical proficiency in IT support and asset management, with the ability to troubleshoot and resolve end-user issues effectively.
Duties and Responsibilities:
Support and Manage Laptops and Workstations:
Install, configure, and maintain laptops and workstations for end-users.
Perform hardware and software troubleshooting to resolve technical issues.
Ensure all devices are up-to-date with the latest security patches and software updates.
Assist in the deployment of new hardware and software as needed.
End-User Support:
Provide first-level support for end-user IT issues, including connectivity, software, and hardware problems.
Respond to service requests and incidents in a timely manner, ensuring minimal disruption to end-users.
Escalate complex issues to senior technicians or relevant IT teams when necessary.
Asset Management:
Maintain an accurate inventory of IT assets, including laptops, workstations, and peripherals.
Assist in the tracking and management of IT equipment lifecycle, including procurement, deployment, and disposal.
Ensure proper documentation of all IT assets and support activities.
Collaboration and Communication:
Work closely with other IT support teams to ensure seamless service delivery.
Communicate effectively with end-users to understand their needs and provide appropriate solutions.
Document support activities and resolutions in the IT service management system.
Required Qualifications & Experience
Knowledge of Windows operating systems.
Familiarity with common office software applications (e.g., Microsoft Office, email clients).
Understanding of basic networking concepts (e.g., IP addressing, DNS, DHCP).
Ability to perform hardware diagnostics on laptops and workstations.
Experience with IT asset management and inventory tracking.
