We are seeking a resourceful, proactive, and highly organized Workplace Operations & Admin to join our growing team in Mexico City. In this role, you’ll play a key part in supporting our People Operations processes, being a close and trusted partner to employees, and ensuring our workspace reflects the AltScore culture. You will balance a mix of operations responsibilities with office management tasks, creating an efficient and inspiring work environment while contributing to a positive employee experience.

Responsibilities:

• Manage the employee lifecycle processes, including onboarding, offboarding, and employee transitions, ensuring seamless execution and communication.
• Serve as the primary point of contact for employee queries related to HR processes, policies, and tools, ensuring timely and accurate resolutions.
• Maintain and update employee records in internal systems, ensuring data accuracy and compliance.
• Analyze data related to engagement, performance, and operational metrics to provide actionable insights to the team.
• Identify inefficiencies in operations workflows and recommend solutions to improve efficiency and the employee experience.
• Oversee daily office operations in Mexico City, including managing vendors and supplies to ensure a professional and welcoming environment.
• Organize and support in-office events, meetings, and gatherings, ensuring an environment that fosters collaboration and connection.
• Act as the primary contact for office-related inquiries and ensure any issues are resolved promptly.

Requirements

• 1+ years of experience in People Operations, HR, Office Management, Admin and Operations roles. 
• Based in Mexico City, with the ability to work onsite as required.
• Strong organizational skills and attention to detail, with the ability to prioritize and manage multiple responsibilities.
• Excellent communication skills in English and Spanish, both written and verbal.
• Proficiency in Google Workspace (Docs, Sheets, Slides) and other productivity tools.
• Experience with vendor management, office budgeting, or workplace coordination is a strong plus.
• A collaborative mindset with the ability to build strong relationships across teams.
• A passion for creating a positive employee experience and improving processes.

Benefits

• Base Salary: $1,000 - $1,500 USD per month, depending on experience.
• Performance Bonus: Up to 10% of base salary, tied to individual and company performance.
• Employee Stock Ownership Plan (ESOP): All employees are eligible from day one.
• Unlimited PTO: We encourage taking at least 3-4 weeks off per year to maintain a healthy work-life balance.
• Hybrid work environment: while we are remote-first, this role is Mexico City-based and includes occasional onsite work.