UX Researcher (Mid - Level)

Department: Design

Employment Type: Full Time

Location: UAE

Reporting To: Amani Fairak

Description

We are on a mission to create financial freedom in the way people shop, earn and save by reshaping their relationship with money. Tabby lets you shop now, pay later and earn cash – without the interest, fees or debt traps. Over 3,000 global brands and small businesses, including Adidas, H&M, IKEA, SHEIN, and Bloomingdale’s use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby is the Middle East’s first and largest buy now, pay later provider and has raised +$180m in funding from global and regional investors. Founded by CEO Hosam Arab (previously Co-founder and CEO of Namshi) and COO Daniil Barkalov (ex-Lamoda).
Our values are there to remind us of who we are, and what we want to be. They guide everything we do, from our approach to crafting products, to how we treat people. They are intentionally aspirational and aspirationally intentional.

• Drive meaningful impact: Our work has the most meaning when people use the tools we build to improve their daily lives. The more lives we change, the more it matters.
• Find gold in the golden rule: Do unto others as you would have them do unto you. We deal with money and take that responsibility seriously. We bring clarity from chaos so people can make informed choices that are best for them.
• Quit your day job: Work just can’t just be about solving problems. We want to create joy and inspire – show the world what could be. Even if it means taking risks and not always choosing the safest path forward.

How we work:

We have grown from ten to nearly 400+ staff, across different functions. This role sits under the UX Research function, as part of the Product & Design Team. Our team consists of product managers, designers, and recently research and writing.
Our product channels are available online and offline. This variety means that we are able to provide a seamless and enjoyable customer experience of shopping and money services.
Whom you will be working with: We are expanding our UX Research team of 5, to have another UX Researcher joining us. You will be working with the UX Research team, product managers, UX designers, UX writers, and customer service and marketing teams.

What you will be doing:

This role supports the existing product teams, and provides specialist research expertise, from identifying user problems in-depth, concept testing, product validating, to running research on the ground, and sharing actionable insights.
This means that you will own your part of the UX research in product development, as follows:

• Advocate for end user’s needs eg customers, merchants, staff..etc
• Advocate for Design Thinking Approach within Tabby, and facilitate workshops in hypothesis formulating, problem framing, solution ideation, prioritisation, and co-design research.
• Run both agile and longitudinal research studies, for concept and price testing.
• Identify proactively research opportunities, that meet customer needs and business objectives

Whom we are looking for:

We are looking for an experienced UX Researcher, with experience working on complex user journeys, omnichannel products, and service design research. Candidates, with transferable skills, and who meet the essential attributes from their work or personal experiences, are also welcome
Essential attributesBehavioural competency

1. Experience in advocating for people's needs and goals at all stages of product development, with the love to share user research findings, insights and reports, to relevant stakeholders.
2. Experience in mixed methodology (quant and qual), and longitudinal research for product concept and price testing..etc, in lab settings and/or user's natural environment.

Personal attributes

1. Curiosity for understanding human behaviour, ways of thinking, motivations and needs
2. Empathy with people from different backgrounds, cultures and needs 
3. Passion for using and learning creative research methods that study user engagement and motivation over a period of time

 Ways of working

1. Impact and value-focussed and recognises that research success depends on the impact it makes for end users and business
2. Adaptable and is ready to change own plan, based research findings, changing customer needs, and/or business priorities, for a better customer experience overall.
3. Adopt highest ethical standards to user research.

Desirable attributes

1. NN/g certification.
2. Master's degree in experimental psychology, behavioural science, anthropology, any other social science discipline, or equivalent practical experience.

Why you should join Tabby:

• Independence: you will be assigned your own project from day one. This means you will have full ownership of your project from start to finish
• Making an impact: you have a real opportunity to share your passion in creating a worry-free world, transparency, and equity, by advocating for people's needs among product teams