Supports the provision of safe, patient and family focused quality care.
Assists in the departmental daily function in support of patient care while maintaining confidentiality.
Supports the successful achievements of Units specific goals.
DUTIES AND RESPONSIBILITIES:
Demonstrates ability to prioritize tasks ensuring effective functioning of the unit.
Follows the chain of command in reporting incidents or concerns.
Prioritizes workload and completes correspondence in a timely manner.
Provides information to prospective customers and hospital staff by answering all specific inquiries regarding patients’ queries.
Ensures safe working environment through strict compliance with Hospital Policy and Procedure regarding safety, infection and security, etc.
Demonstrates the knowledge and skills required in responding to codes and other emergency situations. Actively participates in mock codes.
Answers phone call in a polite and professional manner using proper telephone etiquette.
Registers new patients, make sure pre-registration form is completed and signed and an approved ID (Emirate ID or Passport) is collected.
Adheres to the hospital policy HPP-206 “Identification of Patient” during appointment booking and registration.
Ensures correct entry of blood test, Physician fees, and consumables for patients in Cerner.
Schedules & books appointments as requested appropriately.
Transfers and cancels appointments. (Informs patient in regards to the reference number).
Liaises with Insurance Department.
Liaises with the Finance Department.
Coordinates with different departments for appointments booking (urgent or routine).
Directs patient to other department as required.
Encourages patients to complete Press Ganey/patient satisfaction survey.
Ensures that all stands layout are filled and updated with new brochures.
Assists in orientation of new staff member.
Ensures that the place of work and surrounding area is kept clean & organized at all time.
Demonstrates adequate Medical Terminology.
Demonstrates computer literacy (in Cerner System) and efficiency.
Ensures that the register book is up to date to reflect 24hrs status for admissions, transfers and discharges.
Updates patients’ bed list including sitter information.
Answers all patients call bell in a courteous timely manner, and follow up with concerns.
Acts as an interpreter when needed.
Ensures proper handover to the upcoming UCI, using the UCI handover tool.
Maintains /orders unit stationery on Lawson / in conjunction with the Clinical Coordinator/Manager/designee.
Requirements
High School Graduate
Excellent English and Arabic verbal/written communication skills is mandatory
Basic computer literacy
Exposure to / experience with customer service principles
Ensures effective functioning of the unit.
Follows the chain of command in reporting incidents or concerns.
Prioritizes workload and completes correspondence on time.
Provides information to prospective customers and hospital staff by answering all specific inquiries regarding patients’ queries.
Ensures a safe working environment through strict compliance with Hospital Policy and Procedures regarding safety, infection, and security, etc.
Participates in mock codes.
Answers phone calls politely and professionally using proper telephone etiquette.
Registers new patients, make sure the pre-registration form is completed and signed and an approved identification (Emirate ID or Passport) is collected.
Adheres to the hospital policy HPP-206 “Identification of Patient” during appointment booking and registration.
Ensures the correct entry of rounding fees and other charges whenever requested by their supervisors.
Schedules and books appointments as requested appropriately.
Transfers and cancels appointments.
Informs patient in regards to the reference number.
Covers other departments whenever required.
Liaises with the Insurance and Finance Departments.
Coordinates with different departments for appointment booking (urgent or routine).
Directs patient to another department as required.
Encourages patients to complete patient satisfaction (Press Ganey) survey.
Ensures that all stand layouts are filled and updated with new brochures.
Assists in the orientation of new staff members.
Ensures that the place of work and surrounding area is kept clean and organized at all times.
Ensures that the register book is up to date to reflect 24-hour status for admissions, transfers and discharges.
Updates patients’ list including all mandatory information.
Answers all patient’s call bells in a courteous timely manner during the unavailability of the medical team and follows up with the concerns.
Acts as an interpreter when needed.
Ensures proper handover to the upcoming Unit Clerk Interpreter, using the Unit Clerk Interpreter handover tool.
Maintains and orders unit stationery on Lawson in conjunction with the Clinical Coordinator/Manager/designee.
High School Graduate
PROFESSIONAL EXPERIENCE:
Excellent English and Arabic verbal/written communication skills
Exposure to/experience with customer service principles
Knowledge and skills in responding to codes and other emergencies
Knowledge of computer applications such as Electronic Medical Records (Cerner)
