The resource shall have strong implementation, support, and troubleshooting experience in large operational environments of Microsoft Teams and Skype for Business (On-premises and online) as well. Experience in network infrastructure with specialization in telephony services, IP/PBXs, SBCs, and VoIP. The consultant will work under the supervision of the Unified Communications Lead.
Duties and Responsibilities:
Setup, support, and maintain Microsoft Teams environments, including telephony.
Manage Microsoft Teams Tenants and Skype for Business Environments.
Contribute to the deployment of Unified Communications solutions
Support and maintain the existing SBC/SBA infrastructures consisting in AudioCodes/Ribbon Voice
Gateways and Survivable Branch Appliances.
Implement new features, resolve incidents and participate in problem resolutions.
Collaborate with other teams to implement service and system monitoring, alerting and reporting of the Skype for Business and Teams services.
Collaborate with other teams to define and develop documented procedures.
Participate in rotational stand-by services during weekends, official holidays, and outside business hours if required.
The resource shall have Minimum Five years of experience working in Unified Communications & telephony areas preferably in large environments.
Required Qualifications & Experience
Deploying and testing Enterprise Skype for Business configurations in multi-location environments with Edge servers, Directors, and hardware load balancers.
Supporting and deploying SfB Enterprise Voice, Cloud PBX, including integration with ancillary systems such as telephony gateways and PBX systems.
Implementation and administration of Microsoft Teams Core and telephony, based on Teams
Direct Routing and Calling Plans.
Setup, configuration, and administration of AudioCodes Session Border Controllers.
Cisco Call Manager configuration and administration or any other VoIP Telephony System (ie. Ribbon, Avaya, Polycom, Oracle ACME, Asterisk, etc).
