WINT Water Intelligence is dedicated to helping businesses reduce their environmental footprint by preventing the hazards, costs, waste, and environmental impact associated with water leaks and waste. Utilizing the power of artificial intelligence and IoT technology, WINT provides a solution for commercial facilities, construction sites and industrial manufacturers looking to cut water waste, reduce carbon emissions and eliminate the impact of water-leak disasters. WINT has been recognized by Fast Company and CB Insights as one of the world’s most innovative AI companies and has won multiple awards including “Next Big things in Tech” and Insurance Times’ claims prevention technology award. 

At WINT, we are on a mission to revolutionize water management by leveraging advanced technology to prevent waste and damage. As part of our Customer Support Team, you will play a crucial role in ensuring our clients receive top-tier technical support, helping them optimize their use of WINT solutions. 

We are looking for Tier 2 Support Engineer who will work closely with our clients, internal teams, and product experts to troubleshoot, resolve, and enhance our cutting-edge water management technology. 

Responsibilities: 

• Serve as the primary escalation point for Tier 1 engineers, handling more complex technical issues related to WINT’s platform. 

• Provide in-depth troubleshooting and technical resolutions for system anomalies and performance issues. 

• Guide customers on best practices to optimize their use of WINT solutions. 

• Document and escalate critical issues to Tier 3 or R&D teams when necessary. 

• Maintain and update knowledge base articles to improve support efficiency. 

• Assist in training Tier 1 engineers, improving their technical expertise. 

• Collaborate with the R&D, Business, and Product teams to ensure smooth issue resolution and feature enhancement. 

Requirements: 

• 2+ years of experience in a technical support role – Required. 

• Strong problem-solving and analytical skills to troubleshoot and resolve complex technical issues. 

• Proactive and customer-focused approach, with excellent communication skills. 

• Experience working in a cloud environment and Hardware – Advantageous. 

• Knowledge of IoT platforms and system troubleshooting – Advantageous. 

• Hands-on experience with SQL – Advantageous. 

• Ability to work both independently and collaboratively in a fast-paced, dynamic environment.