Description
Join us to build cutting-edge AI and analytics solutions!
We are an AI-first product company revolutionizing maritime security, trading, and logistics. Our platform leverages advanced AI capabilities, including generative AI, to provide actionable insights that drive growth within government agencies and the global trade industry.
We're seeking a Technical Writer to join our Product Design team, as part of our Product group. You will be responsible for creating and maintaining high-quality documentation that supports both technical and non-technical users. You’ll collaborate closely with product managers, designers, developers, and subject matter experts to produce clear, concise, and user-friendly content that helps users navigate our products and integrate our APIs seamlessly.
What will you do?
- Create and maintain comprehensive product documentation, including user guides, API docs, walkthrough guides, and technical specifications.
- Collaborate with cross-functional teams to gather, validate, and translate complex technical information into accessible content.
- Develop documentation standards and templates to ensure consistency across all product materials.
- Tailor content for various audiences, ensuring clarity for both developers and end-users while anticipating user needs and addressing potential frustrations.
- Review and edit documentation for accuracy, completeness, and adherence to style guidelines.
- Stay informed of product updates by participating in planning meetings and working closely with stakeholders.
- Manage documentation projects from start to finish, ensuring deadlines and quality standards are met.
- Leverage AI tools to improve documentation workflows and increase efficiency.
- Continuously explore industry best practices to enhance content quality.
Requirements
Who are you?
- Bachelor’s degree in English, Communications, Information Design, Human-Computer Interaction, Computer Science, or a related field.
- Native English speaker or equivalent level of fluency.
- 3+ years of experience in technical writing, preferably in a software or technology company.
- Strong portfolio demonstrating clear, user-oriented content, including API documentation such as GraphQL READMEs.
- Proficiency in documentation tools (e.g., Markdown, DITA, MadCap Flare) and version control systems (e.g., Git).
- Strong communication, collaboration, and project management skills.
- Empathetic mindset with the ability to understand user challenges and craft content that resolves potential frustrations.
- Passion for AI, with an interest in workflow automation and content innovation.
- Nice to have: Experience in the maritime, trading, or logistics industries.
If you're passionate about technical writing and want to create impactful content for developers and end-users, we’d love to hear from you!
***Please include a link to your portfolio with your application.
