About Logik Are you driven to innovate? Are you energized by the excitement of building a high-growth startup with winning technology and proven product-market fit? Are you looking to join a team of A-players who keep customers first and take their work – but not themselves – seriously? Logik.ai was founded in 2021 by the “godfathers of CPQ” – our CEO Christopher Shutts and our Executive Chairman Godard Abel, who together co-founded BigMachines, the first-ever CPQ technology vendor, in the early 2000s. Today, we’re reimagining what CPQ can and should be with our composable, AI-enabled platform that provides advanced configuration, transaction management, guided selling, and more. We’re a well-funded and fast-growing startup disrupting the CPQ space, with founders that created the category and a platform that’s pushing boundaries in configure-price-quote and complex commerce. We make the rules in CPQ, now come join Logik.ai and rewrite the rules of your career. We’re looking for a Manager of Global Technical Support Engineers who thrives at the intersection of technology, customer success, and people leadership. This essential, customer-facing role is both strategic and hands-on: you’ll lead a high-performing team of global TSEs while also working directly with customers to troubleshoot, consult, and deliver lasting value with our product. You’ll play a key role in shaping how we support our customers, helping to build a robust knowledge base, and mentoring future technical leaders.
What You’ll Do:
Develop a deep understanding of the Logik product to lead by example
Manage, mentor, and grow a globally distributed team of Technical Support Engineers
Guide and support your team in resolving complex technical issues for our customers
Collaborate with customers to optimize their usage of Logik, identifying and recommending ways to improve performance and outcomes
Maintain a strong customer-centric approach while troubleshooting and solving technical challenges
Build and maintain a scalable documentation library and internal knowledge base
Translate customer feedback into actionable insights to drive product and service improvements
Act as an escalation point for complex support issues
Support hiring, onboarding, and development as the team expands
What We’re Looking For:
5–7 years of experience in a technical, customer-facing role focused on cloud-native applications
Prior experience leading and mentoring technical teams
Hands-on experience with tools like Salesforce or ServiceNow
Ability to troubleshoot code and review error logs using scripting or programming skills
Strong understanding of APIs, JavaScript, and modern UI frameworks
Familiarity with backend server architecture and writing API integrations
Experience managing complex integrations and diagnosing challenging system-level issues
A strategic thinker with a hands-on, "get stuff done" mindset
Outstanding communication and interpersonal skills—able to build trust with customers and colleagues alike
Highly organized and proactive, with excellent attention to detail and multitasking ability
Experience with tools for diagnostic logging, ticketing, and customer metrics (CSAT/NPS)
Preferred Qualifications:
Bachelor’s degree in Computer Science, Engineering, Mathematics, or Physics
Proficiency in JavaScript, scripting languages, or related technical domains
Previous experience building or scaling a support function in a fast-paced tech environment
The compensation for this role starts at $100,000 Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Through our interview process, we will review your background, market data, and use a mix of technical and qualitative assessments to determine where you fall in our range. We will talk about compensation in our first conversation and be transparent throughout our process. Benefits InformationLogik offers:Medical, dental, and vision insuranceLife and disability insuranceFlexible Spending Account, Dependent Care Spending Account and Commuter BenefitsEmployee Assistance ProgramA 401(k) plan with a company match coming soonUnlimited PTO, 8 company holidays plus 4 floating holidaysProfessional Development opportunities
