Location: Bengaluru,None,None


 About UsExotel is the emerging markets leading full stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotels cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byjus, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotels suite of a communication APIs, Ameyos omnichannel contact centre (merger), and Cogno AI‘s conversational AI platform (acquisition) over the cloud. They’re a $100 million Series D funded company with $60 million in ARR.Location: BangaloreWorks in rotational shifts -24*7What will you do?Troubleshooting and Debugging: Investigate and resolve complex technical issues related to AI applications, including chatbot malfunctions and performance problems due to server load.Code Analysis and Patch Deployment: Analyze existing Python and Django code, identify root causes of issues, and deploy necessary patches or fixes.API Implementation: Work with APIs to troubleshoot integration issues and ensure seamless functionality.Technical Support: Provide technical support to external clients, addressing and resolving technical inquiries.Documentation: Maintain clear and concise documentation of troubleshooting steps, resolutions, and deployment procedures.Performance Monitoring: Monitor AI application performance and identify areas for improvement or optimization.Required Skills:Proficiency in Python and Django.Familiarity with JavaScript, HTML, and CSS.Strong debugging and troubleshooting skills.Experience with API implementation.Problem-solving abilities and a proactive approach to identifying and resolving issues.Understanding of the hybrid nature of the role, involving both technical support and development tasks.Preferred Qualifications:Experience with AI technologies and applications.Previous experience in a technical support role.Familiarity with server-side technologiesIf you meet the above criteria and are passionate about leveraging technology to drive impactful solutions, we encourage you to apply for the position of Technical Support  Engineer -AI at Exotel.
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