About Us

At Sully.ai, we're not just building AI – we're redefining the future of how healthcare is delivered. Our end to end solutions empower healthcare providers by automating doctors’ administrative tasks, reducing misdiagnosis, and enhancing efficiency.

What You'll Do

• Provide exceptional support to global customers via email, chat, and video calls.
• Troubleshoot technical issues and ensure fast, effective resolutions.
• Collaborate with Product, Engineering, and Sales to improve customer experience.
• Maintain and update support documentation and knowledge bases.
• Advocate for customer needs and provide feedback to refine our platform.

What You'll Bring

• 3-5 years of customer support experience, preferably in SaaS or tech.
• Excellent English communication skills.
• Ability to read JSON structure
• Familiarity with support tools like Intercom.
• Ability to work independently in a fast-paced, remote environment.
• Technical troubleshooting skills and a passion for technology.
• Experience building trust and establish rapport with customers at all levels.

Bonus Points

• Experience with AI or compliance solutions
• Basic knowledge of APIs or technical integrations

Why Join Sully.ai?
🔥 Shape the Future of Healthcare: Build category-defining partnerships that enable doctors to focus on saving lives.
📈 Early-Stage Impact: Join early and play a critical role in shaping our partnership roadmap and overall company growth.
🌎 Remote-First Culture: Work with a talented, mission-driven team in a flexible, remote environment.
💰 Competitive Compensation: Enjoy a competitive salary, equity, and the opportunity to make a real difference.
🏆 Solve Scalability Challenges: Tackle complex challenges in a rapidly growing company, driving impactful change in healthcare.

Sully.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Sully.ai prohibits any form of workplace harassment.