We use state-of-art AI and an intuitive UI to eliminate useless paperwork and make the world go faster. Help us influence client technology decisions with Rossum’s solutions worldwide. 

As a Technical Solutions Advisor for a leading SaaS IDP product, you will be instrumental in helping our customers leverage the benefits of Intelligent Document Processing, data post-processing, and document workflows. 

You will be conducting regular account health reviews and preparing assets highlighting the delivered value and designing ready-to-implement action plans. 

To be successful in this role, you should have a strong customer-first mindset, hands-on technical background, and enjoy solving problems through data extraction, analysis, and solutioning.

About you

We are all geeks and hackers who like to engineer beautiful systems, all the way to Rossum’s CEO. You will fit right in if:

• You have empathy and a customer-first mindset, combined with the ability to think quickly and solve problems creatively.

• You can think on your feet and enjoy solving diverse sets of problems.

• You like digging in the metrics and statistics concerning product usage, helping customers understand and leverage the data.

• You are able to create clear, structured, and convincing materials about your vision for the account and actionable steps to get there.

• You are interested in developing expertise in our SaaS product, learning all tricks, workarounds, and best practices.

• You enjoy educating users about the product and how to utilize it for maximum benefit.

• You don't shy away from navigating uncharted use cases and communicating tactfully to customers the benefits and limitations related to them.

• You have at least 2 years of experience working with technical SaaS products in customer-facing roles, ideally in customer support.

• You enjoy direct interaction with the customer and you want to further sharpen your communication skills.

• You have exceptional spoken communication skills, accompanied by impeccable English proficiency.

• You have a natural ability to break down complex technical topics into simple, understandable terms.

• You are familiar with APIs and can skillfully orchestrate them into useful sequences with tools like Curl or Postman.

• You can work with data by creating queries in tools like Kibana or Redash.

• You can find your way around online ticketing tools like JIRA and Freshdesk.

What you will do

• Be the go-to expert in post-onboarding for a diverse portfolio of customers.

• Help the customer understand the data related to product performance and value.

• Recommending resources that will help the customer efficiently use and maintain their Rossum setup.

• Guide customer admins through solutioning of technical problems and improvement of their current solution.

• Cooperate with members of Customer Experience and Sales organizations in order to deliver a great customer experience both on the technical and commercial side.

What you not will do

• This role is about the value and success of the customer, all commercial aspects of the account management will be handled by dedicated business people.

What we offer 

We are building a hyper-growth SaaS startup following the best Silicon Valley practices in Prague.

• Working with self-driven people who love what they do and continuously try to learn how to do it better

• Gaining first-hand insight into how companies of different sizes, industries and regions go through complete transformation of their back-office

• We designed the Employee Stock Option Plan.

• Enjoyable working environment in a very diverse team (35+ nationalities).

• High-end laptop & other necessary tech.

• Flexibility, extra days off, parental leave and sick days.