Our mission Aquabyte is on a mission to revolutionize the sustainability and efficiency of aquaculture. By making fish farming cheaper and more viable than livestock production, we aim to mitigate one of the biggest causes of climate change and help prepare our planet for impending population growth. Aquaculture is the single fastest growing food-production sector in the world, and now is the time to define how technology is used to harvest the sea and preserve it for generations to come. We are a diverse, mission-driven team that is eager to work alongside kindred spirits. If this vision makes you smile, gives you goosebumps, or otherwise inspires you please get in touch. Our productWe are currently focused on helping salmon farmers better understand their fish populations and make environmentally-sound decisions. Through custom underwater cameras, computer vision, and machine learning we are able to quantify fish weights, detect the health status, and generate optimal feeding plans in real time. Our product operates at three levels: on-site hardware for image capture, cloud pipelines for data processing, and a user-facing web application. As a result, there are hundreds of moving pieces and no shortage of fascinating challenges across all levels of the stack. Watch a short documentary on Aquabyte with Amazon's CTO at a Norwegian fish farm here! https://youtu.be/YZ_qJ5JFD3I The roleAquabyte is seeking a Technical Operations Associate to join our team and help us ensure our fish farming customers have a good and successful experience! The ideal candidate would thrive in an operations support role, with a technical knowledge of the salmon industry and good understanding of networks and systems. You'll be handling hardware and operational customer issues and working with our customers to resolve those issues.
Responsibilities
First responder to hardware and network-related issues, responsible for quick response time and maintaining system uptime
Aid in remote and on-site troubleshooting of software and hardware issues, including fixing, updating, and maintaining the company’s proprietary hardware and software
Perform field visits to solve technical issues and deploy equipment
Monitor and follow up on alarms from the internal alarm system
Provide leadership to identify issues, gather relevant stakeholders, and drive customer problems/incidents to resolution
Ensure incidents are resolved and communicated to relevant stakeholders
Be available on an on-call basis as necessary for team and customer support
Work closely with our development and customer support teams to optimize our solutions
Be versatile and assist with other projects as needed
Qualifications
Technical degree (EE or CS)
Desired experience in the fish farming industry
Must be fluent in Spanish and English
Strong empathy for customers with excellent interpersonal and communication skills
Network experience, familiar with different types of networks and architecture (LAN/WAN, Wireless, etc.)
Comfortable in a command line environment and able to write simple scripts
Proven problem-solving and analytical skills with a process-oriented mindset
Demonstrated troubleshooting abilities
Comfortable working in challenging environments and managing one’s own workload
Demonstrated desire for continuous learning and improvement
Enthusiastic and creative, with the ability to inspire others
Driving license class B
Benefits
Competitive salary
Potential travel
Evolve in a fast-paced environment
Be able to shape a business in its early days
Get ideas, feedback, and suggestions from other best-in-their-field colleagues
Aquabyte is a private company headquartered in San Francisco, and is supported by NEA, Costanoa Ventures, and many other respected investors. At Aquabyte, we admire interesting people with a unique background. We strongly encourage you to apply even if you don’t satisfy all the requirements, and we will get back to you as soon as possible!