Technical Customer Success Manager for AI software

Are you ready to turn up the volume on your career?!

At Jabra, a part of GN group, we aspire to continuously engage in major technology shifts with intelligent audio solutions and provide professionals and consumers around the world with truly innovative headsets and speakerphones.

Software is playing an increasingly larger role in our intelligent solutions. For this reason, we have entered a strategic partnership with the German company audEERING, a leader in voice AI. This is where you come into the picture.

What your colleagues say about working at Jabra:

“We are introducing voice AI as a way for our B2B customers to analyze and extract more value out of their voice interactions. This is a new business area for us, but an area with great potential, budget, and attention. We have already developed pilot partnerships with multiple customers. It is now up to you to take it to the next level.”

– Andreas Wenzel, Global Leader for Engage AI

How you'll contribute

In our offices in Warsaw, you will add your skills to a cross-functional team, including UX/UI specialists and software developers. Your actions are fundamental to the future course of our customer relationship practices.

To accomplish this, you will:

• Manage the customer success function in both day-to-day operations and in strategic development
• Advance the customer success framework, building modules where necessary, and creating the path to future iterations
• Forge enduring customer engagements through insight into their requirements and pinpointing potential for mutual benefit
• Collaborate with the software team to define robust feedback systems, giving indicators for customer health and input into product development
• Oversee all aspects of customer onboarding, journey mapping, and feedback
• Support pre-sales engagements to land new business
• Responsible for customer renewals and growth within existing accounts
• Do what’s right for each of our diverse, global customers
• There is no people management required for this position. Such responsibilities may be possible as the person advances.

Sound good so far? Here’s what you’ll need to perform well:

We imagine that there are several ways to perform well in the role, but your background and experience might include:

• Customer success or account management experience in enterprise software (or other complex sales)
• Technical and business understanding of AI applications and SaaS
• Established in advisory roles – effective listening, inquisitive approach, the ability to acknowledge and consider various viewpoints, proficient negotiation skills, clear conveyance of ideas, and inventive problem-solving
• Proficient presentation skills with an orientation towards teaching and enablement
• No matter which background you have, we hope you will be as interested as we are about our new AI product. We also hope that you will interact with our customers ranging from customer service agents to executives.
• Fluent written and spoken English skills.
• Fluency in German would be beneficial!

At GN we pride ourselves on encouraging flexible working whenever possible. We trust our people to complete their tasks, to know when in-person collaboration is better than hybrid, and to be present when needed.

We encourage you to apply

Even if you don’t match all the above-mentioned skills, we will receive your application if you think you have transferrable skills. We highly value a mindset and motivation that aligns with our core values, to not only ensure growth for you but for your team and the wider GN organization as well.

We prioritize an inclusive recruitment process

All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.

Should you have any special requirements for the Interview please let the hiring manager know upon accepting an invitation to interview.

How to apply?

Use the ‘APPLY’ link. Applications are assessed continuously, so don’t wait to send yours!

Please note: Due to Christmas vacations, it may take us a little bit longer to get back to you.

If you want to know more about the position, you are welcome to contact Jim Wang jimwang@jabra.com or https://www.linkedin.com/in/jimwang1/.

Join us in bringing people closer

GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhances the senses of hearing and sight. We enable people with hearing loss to overcome real-life issues, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

We hope you will join us on this journey and look forward to receiving your application.

#LI-GNGroup