Description

Orca AI is seeking a T2 Technical Operator join the  Tech Ops team - a dynamic and challenging role providing critical technical support to customers. 

If you're looking to impact the future of the maritime industry, to be part of an awesome team, and to have a great time, this is the job for you!

A TechOps Specialist at Orca AI is responsible for managing deployed systems - including the hardware, software, and networking components, and delivering excellent technical support.

• Automation - automate processes and tasks to improve efficiency and reduce the risk of errors. Automation capitalizes on automating software deployments, backups, system updates, and other routine tasks such as system health checks and performance monitoring. Automation also frees up time for TechOps professionals to focus on more complex tasks.
• Collaboration - work closely with other teams, such as development, DevOps, QA, and PM, to ensure that systems are aligned with business needs and goals. TechOps professionals also support other teams and act as a resource for technical issues and questions.

What will you do?

• Provide technical support to customers worldwide and Troubleshoot complex technical issues
• Solve networking technical issues
• Bring up and maintain Linux servers
• Overseeing new customer  installations 
• Deploying SW upgrades 
• Working with diverse teams to ensure customer satisfaction
• Occasional travel to customer sites for advanced troubleshooting

Required Experience

• 2+ years of experience as an integrator/NOC engineer/network engineer/IT/Technical Support
• Excellent understanding of technologies, operating systems, networking, and systems
• Customer-oriented, and capable of providing high levels of client satisfaction
• Strong knowledge in - Linux and CLI commands
• Self-motivated, enthusiastic, and able to handle multiple support cases
• Remote diagnostic experience
• Excellent English (written and verbal)
• Team player with a proactive attitude
• Able to work independently

 Advantages:

• Experience deploying, managing, and troubleshooting network infrastructures.
• Experience in the Technical support field and working with CRM (Salesforce)
• Basic knowledge of Docker containers and microservices (advantage)
• Knowledge of server hardware
• Maritime / Navy / Intelligence unit background
• Knowledge of Ansible or similar automation tools

Requirements