PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications.

Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency.

PolyAI is actively looking for a Talent and People Coordinator to join our growing team! Reporting into the Global Talent Lead, the Talent and People Coordinator will play a key role in supporting People (HR) and Talent Acquisition operations, ensuring the seamless execution of pre-boarding, candidate interview set up and calendar management, contracts, and Ad-Hoc projects.

Requirements

Qualifications and Experience

• 1–3 years of experience in a similar HR or recruitment support role
• Must have experience with Greenhouse ATS 
• Must have experience with an HRIS, Hibob preferably 
• Experience in a start up or scale up business

Talent Acquisition Support

• Coordinate and manage job postings, scheduling interviews across international time zones, and communication with candidates and employees for interview set- up.
• Support employer branding initiatives by maintaining job boards, social media channels, and careers pages.
• Maintain and update the Applicant Tracking System (ATS) with accurate and up-to-date feedback.

People and Employee Support

• Support pre-boarding processes, including preparation of offer letters, contracts, and coordination of candidate first day email communication. 
• Assist with employee lifecycle events such as promotions, transfers, and exits, ensuring all documentation and processes are completed.
• Maintain accurate and up-to-date employee records in the HR system.
• Support HR compliance activities, including right-to-work checks and maintaining compliance with labor laws and company policies.

Key Competencies

• Communication Skills: Strong verbal and written communication skills for effective interaction with candidates, employees, and stakeholders.
• Organisational Skills: Ability to manage multiple priorities, including calendar management, and meet deadlines in a fast-paced environment.
• Attention to Detail: Accuracy in maintaining records and handling documentation.
• Teamwork: Collaborative mindset with the ability to build relationships across teams.
• Confidentiality: Ability to handle sensitive information with discretion and professionalism.

Interview Process

First Stage - Global Talent Lead (Line Manager), 30 minutes

Second Stage: Take home Task

Third Stage: Take home task review with People and Talent team, 45 minutes

Final Stage - VP of People, 30 minutes

Benefits

💰 Participation in the company’s employee share options plan

🏝 25 days holiday, plus bank holidays

🏡 Flexible working from home policy plus a one-off WFH allowance when you join

🌎 Work from outside of the UK for up to 6 months each year

🧡 Enhanced parental leave

📚 Yearly learning budget

🚲 Bike2Work scheme

📚 Annual learning and development allowance

🏡 One-off WFH allowance when you join

👨‍👩‍👧 Company-funded fertility and family-forming programmes

🌸 Menopause care programme with Maven

🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs

Equal Opportunity Statement:

PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.