System Analyst

Department: Customer Happiness - Eng

Employment Type: Full Time

Location: Remote

Reporting To: Aleksandr Grishin

Description

About us

Tabby creates financial freedom in the way people shop, earn, and save by reshaping their relationship with money. The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein, use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest-rated, most-reviewed, largest and fastest-growing app of any fintech in the GCC region. Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.

About the Role

We are looking for a System Analyst to contribute to the evolution of Tabby. System Analyst will work with our Customer Happiness Stream. Customer Happiness Stream includes platform and product-oriented teams. Platform teams are responsible for the internal tools and processes that can help specialists and agents increase their productivity and efficiency. We're working on an internal tools solution that can meet our high standards for customer service.

You’ll be working in a dynamic, rapidly evolving environment with the following responsibilities:

• Collection, analysis, and formalization of customer requirements;
• Implementation and maintaining documentation up to date;
• Setting and specification of tasks for development teams (for large projects);
• Clarification of requirements in the development process;
• Participation in the construction of architecture and interaction schemes;
• Assistance in developing test cases and A/B experiments.

You should apply if you have

• 3+ years of experience as a Systems Analyst (MUST);
• Experience with SOAP/REST/gRPC protocols (MUST); 
• Experience with message brokers RabbitMQ, Kafka, Google Pub/Sub (MUST);
• Knowledge of process description notations (UML/BPMN) (MUST);
• Process decomposition skills and writing technical specifications;
• Upper-Intermediate level of English proficiency;

Benefits

Relocation and employment
We offer remote work from anywhere in the world (our schedule is based on Dubai time though) and are happy to work out an individual relocation plan for you.Our employees have the opportunity to choose a country for registration: at the moment those are Armenia, Georgia, Serbia, Portugal or Spain.

• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
• A working environment that gives you autonomy and responsibility from day one.
• You should be comfortable with the idea that the quality of your work will influence the shape of your career.
• Participation in company’s employee stock options program.
• Health Insurance

We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be).
If this sounds exciting to you, we’d love to hear from you!