Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
AI & Innovation Subject Matter Expert
The AI and Innovation SME will support the Senior Director of the CS AI and Innovation team in overseeing the AI and Innovation team’s efforts to integrate Five9 CCaaS products within the customer service framework. This role involves managing projects aimed at enhancing system efficiencies and customer engagement through innovative AI solutions and automation. The CS AI and Innovation team will drive the internal adoption of the entire suite of Five9 CCaaS products within the customer service organization. They will be tasked with architecting solutions to increase efficiencies across the organization and improve existing systems. Some of those team responsibilities will include building and maintaining customer facing chatbots and IVAs as well as automation projects, focusing on delivering strategic solutions while remaining agile and responsive to short term CS needs. The AI and Innovation team will focus on rapid development and delivery of solutions.
Key Responsibilities:
Qualifications:
Company Benefits
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Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.