Description

Firefly’s Cloud Infrastructure Automation Platform enables organizations to automate, manage, and govern their entire cloud footprint with IaC. Agile and efficient cloud practitioners use Firefly for its AI-assisted remediations, streamlined IaC orchestration, and a unified system of record for Cloud Asset Management. With Firefly, Platform and DevOps teams can finally uncomplicate their cloud, while accelerating cloud innovation and maintaining security and performance at scale.

At Firefly, we’re looking for a Solutions Engineer who will join our global sales team and who’s as excited about helping customers as they are about building solutions. You’ll be the technical voice of the customer, working closely with Sales, Product, and Engineering to ensure a smooth journey — from the first technical demo to successful production deployment and beyond.

This role is focused on pre-sales solutions engineering while supporting post-sales implementation, perfect for someone with a DevOps or cloud engineering background, a startup mindset, and a drive to make things happen.

Responsibilities

• Partner with Account Executives to understand customer needs and deliver tailored product demos and technical deep dives.
• Lead proof-of-concepts (POCs) and help prospects evaluate technical fit.
• Own technical onboarding, helping customers integrate, deploy, and configure our product in real-world environments.
• Act as a trusted advisor to customers — solving problems, offering best practices, and ensuring long-term value.
• Gather customer feedback and collaborate with Product and Engineering to influence roadmap and improve the product.
• Build internal tools, scripts, and documentation to improve the customer engineering playbook.

Requirements

• At least 3-5 years in a Pre-Sales Solutions Engineering role.
• DevOps, Cloud Engineer, or similar background experience (B2B startup experience is an advantage).
• Strong understanding of cloud infrastructure (AWS/GCP/Azure), CI/CD pipelines, and modern DevOps tools.
• Strong understanding of Infrastructure-as-Code / FinOps / Governance. 
• Experience working with APIs, containers (Docker/Kubernetes), scripting (Python, Bash, etc) and automations.
• Comfortable running customer-facing calls and explaining complex concepts simply.
• A self-starter, hungry to take ownership, resourceful, and customer-obsessed.
• Excellent communication skills – both technical and business-level.

Firefly is committed to a diverse and inclusive workplace. Firefly is an equal opportunity employer and does not discriminate against any employee or job applicant on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.