at Firsthand
Full TimeFirsthand is building the industry's first AI-powered Brand Agent platform that transforms how advertisers and publishers engage with consumers, anywhere online. Through Brand Agents, Firsthand leverages a company's knowledge to support consumers at any point in their journey – answering questions, solving problems, and guiding decisions – while keeping the company in control of their brand experience.
Firsthand's founding team brings unparalleled expertise in building transformative adtech platforms. Co-CEOs Jon Heller and Michael Rubenstein previously created ventures that now power the advertising businesses of today's tech giants: DoubleClick Ad Exchange became the foundation of Google's $200B+ advertising business, AppNexus evolved into Microsoft Advertising's global platform, and FreeWheel (acquired by Comcast) transformed streaming TV advertising. This track record of creating industry-defining companies uniquely positions Firsthand to pioneer the next evolution in consumer engagement.
Built with a focus on control and security, Firsthand's platform safeguards a company's data, voice, and customer relationships. At its core, Lakebed™ – our AI-first data and knowledge rights management solution – powers custom Brand Agents that transform protected company information into dynamic, personalized consumer engagements, seamlessly integrated into the user's online experience.
Firsthand is headquartered in NYC. Most team members come to the office to work together three days a week.
The Firsthand Solutions Consulting team plays a pivotal role in driving growth and success by helping to bridge the gap between our cutting-edge new technology solution and our clients’ business needs. Implementation Solutions Consultants will develop an understanding of market requirements, collaborate with internal and external audiences to fully implement Firsthand’s products and services, and help commercialize and analyze our solutions. This is a multifaceted position encompassing diverse responsibilities, including technical integration, AI experimentation, project management and strategic consultancy, and offers opportunities to contribute significantly to our clients' and our company's success.
You'll be responsible for:
Solution design and implementation
Collaborate with clients to understand their business objectives and challenges.
Develop customized experiments and solutions that align with client requirements.
Client and campaign implementation and support
Provide technical expertise and guidance to clients during onboarding on ongoing use of the Firsthand platform.
Work with clients to configure technical implementations and analyze results.
Project manage the end to end build of client implementations, working with multiple stakeholders to drive success.
Data and Product Analysis
Analyze performance of client implementations and generate compelling data analyses and case studies with insights and recommendations for Firsthand clients
Assist in identifying areas for future optimization of Firsthand products
5+ years of demonstrated excellence in a similar role and tech company operating environment, ideally including adtech or martech experience.
Ability to immerse in the inner workings of complex and innovative new technology like AI and rapidly become a subject matter expert.
Passion for innovation and helping to define the future of media, marketing, and AI.
Outstanding written and verbal communication and collaboration skills, including with clients, product management and engineering teams, and C-level executive audiences, with an aptitude for explaining technical concepts to non-technical people and demonstrating high professional integrity.
Highly organized self-starter with the skills and zeal to take accountability for and leadership of multiple projects and competing priorities.
Excellent strategic, analytical, and problem-solving abilities.
Background in consulting and/or large scale technical project management a plus.
A rare opportunity to help introduce and guide deep and fundamental change to a fast-moving and innovative industry.
The opportunity to play an integral role in shaping our company and culture.
You'll get the learning and development from working with the world's best advertising technology executives, PMs, and engineers on leading-edge technologies and capabilities.
The opportunity to shape Firsthand and the future of the industry while growing your career and expertise with the company.
An open, inclusive and professional culture and work environment
If you are ready to embark on an exhilarating journey at the forefront of AI, seize this incredible opportunity and apply here. We eagerly anticipate hearing from you!
Note: Compensation and equity will be market-competitive for well-capitalized, early stage startups and will be discussed during the interview process.
