About the Role:
TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! As a vital member of the SMB Product Growth team, this role requires close collaboration with marketing teams, in-market sales leadership, product managers and engineering teams in a rapidly evolving environment. Key skills for success include the ability to drive projects cross-functionally and how to grow the business with a product mindset.

Responsibilities:
1. Identify customer pain points throughout the entire lifecycle from leads nurturing, onboarding, to early-stage retention and long-term growth. Design and implement scalable AI Agent-based customer growth strategies.
2. Collaborate closely with growth operations, data science, engineer, and AI technology teams to achieve intelligent segmentation and identification of high-potential customers.
3. Lead the product planning and implementation for AI Agents in scenarios such as trouble shooting, recommendations, incentives, adoption, etc.
4. Establish a monitoring and evaluation system for AI Agent effectiveness by working with sales and operations teams. Continuously optimize datasets for AI model training and evaluation.