We are looking for a Service Desk AI and Innovation Specialist to be part of our IT Workforce 360 product organization.
Position Snapshot
The role
Under the supervision and guidance of your Global Service Desk Product Owner based in Barcelona, you will play a crucial role in revolutionizing our service desk operations. This individual will leverage advanced technologies (AI and Automation) to optimize workflows, improve customer experiences, and drive efficiencies. The ideal candidate will have a strong technical background, a passion for innovation, and a proactive approach to problem-solving.
What you’ll do
We offer you
We offer more than just a job. We put people first and inspire you to become the best version of yourself:
Minimum qualifications:
Bonus Points if you:
About the IT Hub
At Nestlé IT, we are a diverse, global team of IT professionals in the biggest health, nutrition and wellness company of the world. We strive to create an environment where people are valued for who they are. We innovate every day through future ready technologies to create opportunities for Nestlé to delight consumers, customers and employees alike. We collaborate with partners around the world to deliver tangible value at global scale. We continuously work to develop our people to be future ready.
About Nestlé We are Nestlé, the largest food and beverage company in the world, with a presence in more than 185 countries. With net sales of CHF 94.4 billion in 2022, the company has over 291,000 employees and 418 factories in 85 countries. Our values are based on respect: respect for ourselves, respect for others, respect for diversity, and respect for our future. Nestlé is dedicated to offering high-quality food and beverage products and services that contribute to the nutrition, health, and well-being of people, pets, and the planet. Additionally, it is committed to being a leading company in sustainability and achieving net zero greenhouse gas emissions by 2050. Want to learn more? Visit us at: www.nestle.com
We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.
Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action – make it count.
Join Nestlé’s IT Hub #beaforceforgood
How we will proceed:
You send us your CV → We contact relevant applicants → Interviews → Feedback → Job Offer communication to the Finalist → First working day
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.