What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

What you’ll do
Are you passionate about creating software products that delight customers?
User Experience and AI is a clear focus for SAP. As the thought leaders for Application Lifecycle Management, we develop the SAP Cloud ALM platform with applications and services to support the complete application lifecycle for all SAP solutions. Furthermore, it is a key solution within the RISE Customer Delivery Initiative.

We are looking for a talented, passionate, and creative UX Designer joining our global UX Design Team, evolving our solution to the next design level, focusing on user experience along the product lifecycle while using AI technology. 

In this role you will:

• work closely with product owners, developers, and other designers to create user-centric and AI-powered solutions that meet the needs and expectations of our customers.
• guide the product direction from a design perspective and contribute to SAP design system.
• be involved in all phases of the design-led-development process, from research and ideation to prototyping and testing.
• have the opportunity to learn from and collaborate with other UX experts across SAP.
• Engage with end users and customers to understand their needs and collaborate on concepts for new functionality.
• Demonstrate and validate main user flows in interactive prototypes and run fast learning cycles to improve these concepts.
• Clearly communicate design decisions and research findings to different audiences such as engineers, managers or customers.
• Staying updated with the latest in AI advancements, user experience trends, and tools, and adapting designs to meet evolving user needs and technological capabilities.

What you bring

• Bachelor’s or Master’s degree in Interaction Design, Product Design, User Experience Design or other related fields.
• 3-5years of professional experience in application or system design for software solutions, as well as a track record of shipping high quality software products.
• You should be proficient with one of the industry-standard design tools such as Figma, Mural, Sketch, etc.
• Familiarity with SAP Fiori design system and guidelines.
• Preferred, experienced in user research methodologies including generative and evaluative methods and how to apply user research at different stages of the product development cycle.
• Excellent skills in visualizing and communicating your concepts and ideas.  
• Experiences with AI and preferred Joule. Familiarity with the Joule platform, understanding its capabilities, and knowing how to leverage its features to enhance the user experience.
• Willingness to continuously broaden your horizon on design methodologies, technologies, upcoming trends, and business scenarios. 
• Team player with very good communication skills.
• Fluency both written and spoken in German and English.

Meet your team:
Envisioning to “Delight customers. Always.”, the Customer eXperience & Solutions (CXS) teams within the Customer Support organization engineer software products in the area of Application Lifecycle Management (ALM) that helps to create the perfect experience throughout the customer journey, from discovery & implementation to go-live, for all SAP products.
SAP Cloud ALM is one the fastest growing SaaS product within SAP, that has reached 5500+ customers. We have engineered SAP Cloud ALM in a cloud-native architecture, with single trunk development that enables daily delivery to production. Our team works at the intersection of user experience design and AI to build the future and help us create best in-class apps.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 422478  | Work Area: Software-User Experience  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid #MultiSalesDE

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