It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Fractal Experience: Design Lead

Location: Mumbai / Bangalore

About Fractal

Fractal is one of the most prominent providers of Artificial Intelligence to Fortune 500 companies. Fractal's vision is to power every human decision in the enterprise, and bring AI, engineering, and design to help the world's most admired companies.

Fractal has over 5000 employees across 17 global locations, including the United States, UK, India, Singapore, Middle East and Australia. Fractal has been recognized as "Great Workplace" and "India's Best Workplaces for Women" in the top 100 (large) category by The Great Place to Work® Institute; featured as a leader in Data Engineering services 2024 & Data Science Services 2024 by Information Services Group.

Fractal Experience is the design and behavior science unit at Fractal, that uses human-centered design, behavior science & data to deliver outcomes across our client’s business value chain – Growth, Acceleration, Scale. To set up clients for success, we bring in a full-stack, multi-disciplinary design team of designer researchers and strategists, behavior scientists and UX/UI designers.

Summary

The Senior Designer role is responsible for leading and architecting the end-to-end human-centred design process in every project they take on. This includes framing the problem, leading the user research & insights process, and translating the insights & needs into effective solution design outcomes like the user experience strategy, use cases, key features, wireframes, prototypes, user testing and iterations, detailed screen design, design specs and guidelines – all this while staying true to the voice of the users / stakeholders, and ensuring that it continuously reinforced and refined across the process. The Design Lead takes ownership from the initial ‘Discovery’ (Research, Insights & Strategy) phase to the ‘Design’ and ‘Implementation’ phases of a project.

This role will also involve closely working with their counterparts in the Consulting, Data Science and Engineering teams, to ensure complete integration and alignment of work that is done by all the three workstreams in a project.

Key Responsibilities:

• Provides hands-on mentoring and leadership to User Researchers, Behavioral Science experts, Interaction Designers and Visual Designers through the entire design process from the best research / strategy methods, tools, approaches that are best suited for a client / project.
• Ensures the design teams are delivering world-class deliverables and outcomes to the internal and external stakeholders.
• Provides day-to-day leadership for projects, ensuring that all internal and external stakeholders are aligned to the HCD goals, activities and deliverables from the design team.
• Close collaboration with counterparts in other functions / teams, ensuring tight integration between Design and their respective workstreams in the best way that delivers on the client’s / stakeholder’s needs.
• Grow the design presence across practices and capabilities.
• Thought leadership internally within Fractal and in the external communities around the coming together of AI, Engineering and Design (and related topics).
• Attraction, engagement and retention of talented team of Design Researchers & Strategists, UX/ UI Designers and Visual Designers who can continuously improve and transform the way we apply design to AI in an enterprise world.
• Shape and refine the culture of the Experience team; its rituals, practices, personality, values and norms.

We're looking for someone who:

• Has 7-10 years’ experience as a design practitioner with at least 2-3 years in leading projects and design teams.
• Must have demonstrable portfolio of work that reflects the breadth & depth of skills as a Design Researcher OR as in Interaction / User Experience Design.
• May have started their career in research & strategy, or in interaction / information design, but have graduated to leading projects end to end for the last 2-3 years at least. 
• Has real-world experience in managing projects & design teams and stakeholders (clients/customers)
• Exposure and experience working with international clients / geographies will be a plus
• Experience in consulting will be a big plus
• Excited about the challenge of scaling a Design capability (within an established organization)
• Understanding of how design fits into the larger data and AI ecosystem that Fractal enables

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Not the right fit?  Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!