About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

We are seeking a talented and experienced Applied Science Manager to lead and grow a team of applied scientists and machine learning engineers. Reporting to Director of Engineering, this role involves overseeing the development and implementation of platform-level AI capabilities, such as document set comprehension, longitudinal insight extraction, semantic search, and structured retrieval augmented generation, to accelerate AI adoption across Diligent's diverse product suite. Diligent is a global leader in modern governance, delivering innovative SaaS solutions that address governance, risk, and compliance (GRC) needs. Our mission is to empower leaders with cutting-edge technology, actionable insights, and vital connections to drive impactful decisions and lead with purpose.

Key Responsibilities:

• Lead, mentor, and grow a team of applied scientists and machine learning engineers.

• Foster a collaborative and innovative team culture.

• Set clear goals and expectations for team members, providing regular feedback and performance reviews.

• Develop and manage research plans, ensuring timely delivery of high-quality platform-level AI solutions.

• Collaborate with stakeholders to understand business needs and translate them into technical requirements.

• Communicate complex technical concepts and project status to non-technical stakeholders.

• Work closely with cross-functional teams, including applied scientists, machine learning engineers, software engineers, and product managers, to integrate AI- based capabilities into Diligent's products.

• Oversee the design and development of machine learning approaches for various applications.• Lead projects focusing on complex legal and regulatory language within the GRC industry, ensuring accurate and relevant model outputs.

• Guide the testing and evaluation of model performance.

• Maintain stringent privacy and security measures when working on projects involving sensitive customer content used for board communications.

• Stay up-to-date with the latest research and developments in machine learning and AI, incorporating new knowledge into the team's work.

Basic Qualifications:

• 5+ years of hands-on experience in data science, applied science, machine

learning, or related discipline.

• 3+ years of experience leading applied science, data science, or machine learning teams.

• Experience with Python, NumPy, scikit-learn, Pandas, NLTK, spaCy, PyTorch, or similar.

• Experience with model deployment and scaling.

• Foundational knowledge in NLP, machine learning, and statistical modeling.

• Experience in building ML/AI pipelines and relevant tools such as MLFlow, AWS SageMaker, or similar.

Preferred Qualifications:

• Hands-on experience with LLMs including prompt engineering, fine-tuning, model

evaluation, and building RAG-based functionality.

• Experience with semantic search and information retrieval systems.

• Familiarity with reinforcement learning methods.

Educational Requirements:

• Bachelor’s degree in Computer Science, Machine Learning, Mathematics, or a

related field.

• Master’s or PhD preferred.

Soft Skills:

• Strong analytical and problem-solving skills.

• Excellent communication and collaboration abilities.

• Self-motivated with a proactive approach to project management.• Ability to work effectively in a hybrid or remote environment.

Join us at Diligent and be a part of a team that is at the forefront of transforming the GRC

industry with innovative AI solutions. Apply today and help us drive greater impact through technology.

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.