Senior Software Developer, AI Voice

Department: Engineering

Employment Type: Full Time

Location: Vancouver

Reporting To: Alexey Indeev

Compensation: $155,575 - $175,161 / year

Description

We are looking for a Senior Software Developer to join our AI Voice Team!
As a Senior Software Developer on the AI Voice Team, you will be instrumental in building advanced conversational AI solutions that redefine customer interactions. Through innovation and collaboration, you will enhance customer satisfaction by crafting intuitive and accessible conversational experiences, empowering riders to book services seamlessly and engage meaningfully without the need for long wait times.
Successful candidates will be located in Vancouver, BC. The AI Voice team is a hybrid team, meaning that you will be expected to work in the office 3 days a week at our HQ located in Downtown Vancouver near the Waterfront Station. 

About this role ✨

In this role you will…

• Drive team success by setting an example through your work, providing guidance, and leading the team towards achieving results.
• Take ownership of improving our software architecture and technology, as well as refine team processes to optimize performance.
• Collaborate with and mentor engineers of all levels.
• Review code authored by teammates, enhancing code quality and maintainability.
• Actively participate in team operations, contributing ideas to meet customer needs.
• Contribute and lead design discussions related to code architecture.
• Iterate and improve current development processes to ensure top-tier uptime and efficiency.
• Ensure AI Voice achieves its OKRs by delivering high-quality, reliable features executed with velocity.

About you ✨

• 5+ professional years of experience as a full-stack software developer;
• An ability to manage relationships and communication with many stakeholders, including internal colleagues, customers, and external partners. 
• A strong understanding of the business and strategic factors involved in software development projects, with the ability to prioritize tasks and accurately estimate the time needed to complete your work;
• You have worked in a tech-focused company and better yet if you grew within that company;
• You have a strong history of navigating the software problem-solving process, including engaging in discussions, exploring multiple solutions, and critically evaluating each option.

It will be considered a plus:

• Experience building LLM applications
• Experience building AI features 
• Experience with Javascript/Typescript
• Experience working on SaaS platforms

Don’t meet every single requirement? 
Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification in the job posting.
At Spare, we are committed to creating a diverse and inclusive environment so we strongly encourage you to apply even if you don't believe you meet every single qualification outlined. We also do our best to respond to all applications we receive.

About the AI Voice Team:

The AI Voice Team at Spare is transforming customer interactions through cutting-edge conversational AI technology. Our flagship product, AI Voice, replaces traditional IVR systems with intuitive, human-like interactions, allowing riders to seamlessly book trips, cancel reservations, and access real-time information without long wait times. 
Designed to tackle challenges such as 24/7 service availability, high call volumes, and staffing shortages, AI Voice empowers transit agencies to improve operational efficiency while enhancing rider satisfaction. By prioritizing accessibility and creating equitable experiences for riders who prefer phone-based support, our team is committed to delivering scalable, human-centric AI solutions that make transit more inclusive, reliable, and efficient.