Job Description

• Collaborate on the development and integration of AI-driven features, leveraging the latest advancements in LLM and NLP

• Conduct research and experiments to explore innovative AI methodologies and incorporate cutting-edge models into customer care products

• Take responsibility for the entire lifecycle of feature developments, from initial discussions with product teams, defining requirements and providing estimates, to actual coding in collaboration with the team, monitoring performance and delivering robust solutions to end-users

• Optimize system performance, reliability and stability, making sure our service remains seamless and accessible

• Participate in technical discussions to improve existing architecture and developer experience

Qualifications

• 5+ years of experience as a Server Engineer

• Proven ability in designing server solutions, API design, and handling technical discussions

• Experience implementing and integrating gen-AI models, particularly large language models (LLMs) into production systems

• Passion for product development

• Understanding of business objectives and goals and how to transform business problems into actionable tasks

• Strong communication skills 

• Proficiency with Large Language Models, including prompt engineering, fine-tuning, automatic evaluation and Retrieval-Augmented Generation (RAG) – an advantage

Additional Information

The Chatbot team's mission is to make the Customer Care Chatbot the principal choice for users seeking solutions during their Wix experience. We are committed to developing an AI Chatbot that leverages Wix's knowledge and relies on contextual cues to determine the most appropriate next action to facilitate the user's journey.