ABOUT US

At BASF Digital Hub Madrid we develop innovative digital solutions for BASF, create new exciting customer experiences and business growth, and drive efficiencies in processes, helping to strengthen BASF´s position as the digital leader in the chemical industry. We believe the right path is through creativity, trial and error and great people working and learning together. Become part of our team and develop the future with us - in a global team that embraces diversity and equal opportunities.

WHAT YOU CAN EXPECT

Digitalization will be a true part of BASF’s DNA that creates new exciting customer experiences and business growth as well as drives efficiencies in processes. Global Digital Services is supporting BASF business in digitalization transformation. Our mission is to drive forward the digital transformation of BASF, providing innovative, global and high-quality digital products and services through a strong agile culture.

Our Product Family Digital Commerce & Advisory enables the digitalization of the way we interact with our customers. Our team “AI for Commerce” is providing solutions that create new levels of user experience and high degrees of automation, using the latest innovations in AI. With the solution under development “Customer CoPilot”, our vision is to provide a virtual assistant that answers our customers’ questions and fulfills any kind of request related to products and orders, using innovative AI technologies. 

As the Product Owner for “Customer CoPilot”, you will play a pivotal role in defining and delivering our product vision and strategy. You will be responsible for maximizing the value of the product resulting from the work of the development team, ensuring that the product aligns with customer needs and company goals. You will collaborate closely with cross-functional teams, including engineering, marketing, and sales, to translate business requirements into actionable user stories and features. 

In our Product Family, we work innovatively with high quality standards to provide an exciting customer experience. We value reliability, trust and transparency and a great working culture. We strive for Commitment, Focus, Openness, Respect, and Courage on all levels.

RESPONSIBILITIES

Product Vision and Strategy:

• Together with the product manager, define and communicate the product vision, ensuring alignment our company goals.

Backlog Management:

• Create, prioritize, and maintain the product backlog, ensuring that it reflects the needs of stakeholders and users.
• Write clear and concise user stories with acceptance criteria that guide development efforts.

Stakeholder Engagement:

• Act as the primary point of contact for stakeholders, including customers, internal teams, and executives.
• Gather and analyze feedback to refine product features and functionality.

Collaboration with Development Team:

• Work closely with the development team to ensure a clear understanding of user stories and requirements.
• Participate in sprint planning, reviews, and retrospectives to facilitate effective communication and collaboration.

Product Delivery:

• Oversee the product development process to ensure timely delivery of features and enhancements.
• Monitor product performance and user feedback post-launch to inform future iterations.

Performance Metrics:

• Define and track key performance indicators (KPIs) to measure product success and inform decision-making.
• Conduct regular assessments of product health and user satisfaction.

QUALIFICATIONS

• Bachelor Degree in Computer Science / Computer Engineering / Information Technology or business-technology related discipline
• Min. 2-3 years of professional experience in IT and / or IT Consulting
• Proven experience as a Product Owner or in a similar role in product management.
• Strong understanding of Agile methodologies and experience working in Agile environments.
• Experienced in international working contexts. English language by default.
• Excellent communication, presentation, and interpersonal skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Familiarity with tools such as JIRA, Trello, or similar project management software.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Certification in agile methodologies Scrum (additionally Kanban, LEAN, OKRs, welcome)
• Work experience in IT; specifically in e-commerce  

BENEFITS

• A secure work environment because your health, safety and wellbeing is always our top priority.
• Flexible work schedule and Home-office options, so that you can balance your working life and private life.
• Learning and development opportunities
• 23 holiday days per year
• 5 additional days (readjustment)
• 2 cultural days
• A collaborative, trustful and innovative work environment
• Being part of an international team and work in global projects
• Relocation assistance to Madrid provided

At BASF, the chemistry is right.

Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us - in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.