Role and Responsibilities:

• Product Execution
• Translate complex AI/ML capabilities into intuitive product requirements and user stories.
• Oversee testing & validation to ensure AI features meet quality and performance standards.
• Coordinates implementation activities across a broad range of functions and departments
• Understands and identifies cross-functional dependencies and able to mitigate risks


• Customer Insight
• Engage with clients' customers to refine AI solutions based on feedback.
• Optimize user journeys by partnering with marketing and sales for AI-driven engagement.
• Drive AI personalization & automation, leveraging NLP, sentiment analysis, and recommendation engines.


• Product Strategy
• Define & execute AI product strategy aligned with our client’s objectives.
• Lead market research & competitive analysis to identify business opportunities.
• Develop business cases for new AI-driven product initiatives.


• Influencing People
• Works with client stakeholders to ensure the realization of business outcomes in working solutions
• Engage with clients' customers to refine AI solutions based on feedback.
• Build strong relationships with client and internal team members to deliver success
• Comfortable challenging assumptions
• Has a collaborative sprit and is a team player

Preferred Qualifications

• BS/BA in relevant program, or equivalent work experience
• 5 - 7 years of product manager experience 
• Must be resourceful, with the ability to find solutions where they are not obvious
• Generative AI product strategy and prototyping
• AI/ML frameworks (LLMs, RAG, NLP, Sentiment Analysis)
• Familiarity with prompt engineering and AI-powered recommendation engines
• Strong foundation with multiple AI product tools (Pendo, Figma/Adobe, Lucidchart, others )
• Data-driven decision-making and user experience design principles
• Strong communication, presentation, and stakeholder management skills
• Telecom, MarTech and/or STEM background (preferred but not required)
• Digital agency experience is a plus
• Willingness to travel 25% of the time