Sinch, the Customer Communications Cloud, powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers — no matter the channels they use. Over 150,000 businesses, including 8 of the 10 largest tech companies in the world, rely on us for their customer communication needs, with over 700 billion customer engagements each year.

This is an exciting opportunity to be the AI / ML product manager across Sinch, identify opportunities where AI can play a meaningful role to improve customer experience, work with the individual product teams to develop those ideas, and help get those ideas delivered with high level of trust & compliance. At Sinch, we already have delivered some delightful experiences powered by AI - https://sinch.com/sinch-ai/ - and you would be accelerating this further. This role reports to the Senior VP of Customer Experience & Growth.

Requirements

• Bachelor's degree.
• Experience in AI / ML technologies. Specifically, Generative and Predictive AI.

• 5 years in software development, product management positions
• Comfortable defining product roadmap and strategy, by working closely with customers
• Experience collaborating effectively across a large company. This job relies on strong communication, influence without authority. Sinch employs 4000+ people across 60 countries.
• Excellent oral and written communication skills.
• Ability to evangelize AI topics both internally and externally. This includes presenting pitches to Sinch leadership and representing Sinch at external conferences.
• Experience working for Communication or Collaboration technology platforms is a plus.
• Fluent English.

Benefits

Sinch is a global company composed of people from different countries and cultures. Our benefits adjust regionally to support employees and help them to thrive in every stage of life. We offer valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more.

Our Hiring Process

In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently work towards identifying the candidates that best fit each open job, based on Sinch’ s hiring needs and candidates’ career expectations.

We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly! Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new ideas and perspectives to Sinch!