Our JourneyShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, with the first prototype built during a 24-hour sprint. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We're building The World’s Most Rewarding Way to Shop — and looking for bold, driven individuals to join us. About the RoleShopBack is seeking a future-ready Product Manager, AI with a sharp grasp of modern AI capabilities and a builder’s mindset. Rather than focusing on foundational ML development, you’ll lead the charge in identifying, integrating, and scaling cutting-edge AI technologies and tools to accelerate product innovation and drive measurable business outcomes. This role is for a strategic operator who knows how to leverage what’s already available in the AI ecosystem to deliver fast, scalable, and user-impacting results. You will collaborate across product, data, and engineering teams to turn AI potential into practical, high-value product features and workflows.
Your Adventure Ahead
AI-Driven Product Strategy: Define and own the vision for AI-driven capabilities, aligning roadmap execution with business objectives. Identify opportunities to use off-the-shelf AI tools (e.g. LLM APIs, AutoML, cloud AI services, agent frameworks) to accelerate time-to-value.
Applied AI Integration: Lead implementation of AI-enhanced features like smart search, personalization, intelligent workflows, or content generation — using existing AI platforms and APIs. Rapidly prototype and test ideas by combining internal data with external tools (e.g. OpenAI, etc.).
Product Execution & Lifecycle Ownership: Drive projects from concept to launch: define requirements, prioritize trade-offs, and manage execution. Partner with engineers and analysts to build MVPs and iterate based on performance and feedback.
Cross-Functional Alignment: Translate AI capabilities into business language. Ensure internal stakeholders understand use cases, limitations, and risks. Work closely with data, engineering, marketing, and customer-facing teams to embed AI into everyday product and operational decisions.
User-Centered Experimentation: Own experimentation strategy (A/B tests, user studies, feedback loops) to assess impact and refine AI-powered features. Monitor usage patterns, iterate on design, and improve AI performance metrics like relevance, latency, and output quality.
Responsible AI Practices: Ensure solutions adhere to privacy and ethical standards. You advocate for explainability, user trust, and fairness in application.
Essentials to Succeed
8+ years in product management, including 2+ years building AI-powered or automation-driven products using third-party tools and services.
Strong understanding of new-age AI technologies (e.g. generative AI, LLMs, vector search, prompt engineering) and ecosystems (e.g. OpenAI, Hugging Face, Anthropic, Google Vertex AI).
Proven experience using AI capabilities as enablers. Ability to rapidly assess build-vs-buy trade-offs and move fast by stitching together off-the-shelf AI components.
Familiarity with no-code/low-code AI tools, embeddings, APIs, and workflow automation platforms.
Strong product intuition with a bias toward experimentation and measurable impact.
Fluent in product tools (Jira, Figma, Notion) and comfortable with basic data tools (SQL, dashboards).
Exposure to tools like Zapier, Retool, GPT-based agents, or Chrome extensions built on LLMs.
Background in e-commerce, fintech, or user-facing platforms where AI drives engagement and retention.
ShopBackers' DNAGrit - We tackle all challenges head-on, working together to solve problems and achieve success.Hunger - We value hard work, and having relentless drive.Speed - We move fast and have a bias for action, all to deliver maximum impact.Impact - We focus on results, always aiming for the best possible outcomes and timelines.Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles. Exclusively for ShopBackersCareer progression paths and opportunities to take on greater challenges that help you realise your ambitions.Be part of a winning team on a journey to global scale.Competitive compensation based on your performance.Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.Work-From-Anywhere benefit to enable you to thrive personally and professionally. ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference! We are committed to protecting your data and ensuring fairness in our recruitment process. As part of this process, we use AI tools to assist with tasks such as application screening and candidate matching. These tools are designed to enhance efficiency and reduce bias, and their use complies with applicable data protection laws and our commitment to fair employment practices. Your personal data will be processed securely and transparently, and final hiring decisions are always made by our recruitment team, not by automated systems. If you have any questions about how your data is used, or wish to exercise any of your rights including the right to such processing, please contact us at dpo@shopback.com.
