Description

MEDvidi is a leading telehealth provider specializing in mental health issues. We focus on delivering treatment outcomes to our patients as our north star. 

We are building a complete ecosystem of solutions and apps for mental health issues to make people happy and healthy. You will make a measurable impact on people’s lives while driving business growth. 

We are uniquely positioned to use AI to:

• Ensure the highest safety standards for our patients
• Ensure high-quality standardised treatment processes and path to achieving treatment outcomes
• Resolve patient issues and concerns without delays and errors 

The person in this role will focus on our internal support systems to enable quick and high-quality resolution of patient queries across multiple channels (SMS, LiveChat, Phone calls, Email) to allow our support agents and provider assistants to focus on value-added work.

Requirements

• At least 5 years of experience as a product manager 
• At least 2 years of experience working with AI products
• Fit with our culture: focus (saying no), transparency (proactive communication), ownership (you own the initiative until its done in full), evidence-based decision making (you will get challenged to provide data, research, or logical arguments to support your conclusions) 
• Experience working as a part of a product team, driving collaboration and execution of the whole team
• Structured approach to problem-solving – we love issue trees 
• Experience making decisions based on data analysis and user research (incl. internal users)
• Fluent Russian and B2-C1 level of English

We realise that you may not fit all the requirements, yet be a perfect fit for us. We encourage you to apply even if you don’t tick all the boxes.

Responsibilities

In this role, you will…

• Work as a part of a product team focused on resolving patient requests to our support team with AI
• Implement automatic workflows that AI can use to resolve a patient request without human involvement
• Centralise all communications in one internal system 
• Iteratively improve the intent classification model of patient requests
• Scale from serving patient requests across multiple channels, starting from SMS
• Collaborate extensively with Medical Operations, Support and other internal items to understand key opportunities at eliminating manual business processes through automation 
• Build product strategy and roadmap for the direction in collaboration with the team and other stakeholders

Benefits:

• Insurance after the probationary term.
• Sports compensation.
• Remote work on a B2B basis
• 19 working days of vacation per year.
• 3 additional wellness days per year.
• Paid sick leave for the first 5 working days.
• Gifts to employees for important events.
• Career Development.
• Personalized English lessons.